ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks – just to name a few!
At the heart of ROLLER is our team – which consists of 110+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky’s the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!
About The Role
We are on the hunt for a passionate software Training & Implementation professional to join our growing global team. You will be responsible for managing the end-to-end implementation of new customer accounts onto our platform across the North America region.
You will be supported to become an expert in our platform and use this knowledge to provide best practice advice and training to our customers and ensure they have a successful launch with ROLLER. As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed processes and ensure you regularly communicate with the wider team.
Please note that this role is a 12-month fixed term contract position.
Why Should You Apply
You will have the opportunity to join a growing global team and work with an innovative platform. This role provides a chance to manage the end-to-end implementation of new customer accounts onto the platform and to became an expert in the platform. You will be able to provide best practive advice and training to customers, as well as develop strong customer relationships that promote retention and loyalty. Being part of a remote global team, you will have the opportunity to manage your time, follow agreed processes and communicate with the wider team regularly.
What You’ll Do
About You
You are experienced in working in a software as a service company with a deep understanding of training and implementation. You are a self-starter and have a passion for training, learning new tools, and providing a great experience for our customers. You are someone who enjoys working autonomously within a fast-paced environment with an eye for detail and a can-do attitude.
Perks!
What You Can Expect
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