Room & Board Looking for Customer Service Delivery Manager at Torrance, CA Full Time

• You inspire and lead a team that is self-directed and requires your leadership, not day-to-day direction. They are career oriented and engaged in their work.
• You foster an environment that positive, respectful and forward thinking, because you lead by our guiding principles, paint vision and strive to do the right thing.
• You are consistent and fair. You create an environment of trust where meaningful feedback is truly seen as a gift.
• Your staff members find joy serving the customer. They are confident on their feet and understand the impact their decisions have on the business.
• You strategize and support processes that promote efficiencies and maintain a safe, clean and organized work environment.
• You build an environment of diversity and inclusion.
• You support all financial and operational aspects and manage with fiscal responsibility. You also understand how your actions affect the near- and long-term health of the business.
• You find satisfaction in building meaningful relationships with your peers. You seek the insight of other leaders and reach out frequently to share ideas, garner feedback and offer your collaboration.

• You genuinely enjoy developing others and can demonstrate with real examples. You offer experiences that enrich each individual’s career, support their personal and professional growth and foster a learning environment. You naturally bring individual strengths together as a unified team. You’re hands on in the day-to-day without losing sight of the big picture.
• You lead with enthusiasm and a collaborative spirit. You bring a positive energy that is contagious and a key factor when it comes to turning the day around. And when it comes to moving mountains, people naturally gravitate toward your mission.
• You’re recognized for the relationships you build. Whether it’s the follow through on your promise, your consistent flow of communication, your solid project execution or your ability to make clear the tradeoffs with a particular decision, others can count on you.

• Experience in warehouse, inventory, logistics, delivery, distribution and/or retail management with an operational focus, with 3 to 5 years of effective leadership in leading and inspiring a team of service professionals, ideally in a customer-facing environment.
• A demonstrated confidence, high standards when it comes to detail and organization, and a belief that your success is tied directly to the growth and development of the team you lead and how you treat others.
• Exceptional communication skills – both verbal & written.

• Salary: $75000 / year
  Additionally, you’ll value our unique, progressive benefits that go beyond the basics of health insurance and vacation to support you physically, emotionally and financially including by offering 401(k), profit sharing, three weeks of paid vacation, free financial adviser and more. Visit our career site to learn more.
• You’ll find a culture where our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing. We are a people-first company. One of our deepest beliefs is in everyone’s right to be treated equally and respectfully. We let this guide our actions every day. We believe in each other. View our Guiding Principles to learn more.
• You’ll join a company of talented and diverse professionals who are passionate about working together to help customers create homes and spaces they love. #weareroomandboard

Room & Board is a place where people can flourish because they can be themselves. We celebrate our difference, including our beliefs and cultural traditions as well as all of the life experiences that define us. We build common ground through understanding and shared experiences. We’re better together!

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