Rooman Technologies Pvt Ltd Hiring for Domestic IT Helpdesk at Jacksonville, FL Full Time

• Monitoring systems for prompt identification of automated alerts and customer service requests.
• Validation of automated alerts to ensure they are genuine incidents and obtain sufficient information from customers to accurately identify the nature of service requests.
• Compliance with relevant standards, policies, procedures, guidelines and service level and Agreements (SLAs) when dealing directly with IT service requests/incidents.
• Recording the resolution of service requests/incidents and acknowledgement of service requests/ incidents accurately using the organization’s tools and procedures.
• Refer the service requests/incidents outside help desk level of competence and authority to appropriate persons (referring to organization’s guidelines and standard scripts) and obtain confirmation from customers that service requests/incidents have been resolved.
• Access organization’s knowledge base to identify solutions/workarounds for service requests/ incidents and evaluation of the suitability of solutions/workarounds

Job Type: Full-time

Salary: From $20,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Jacksonville, FL 32211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 9513442093