Roper Lawn and Landscape Hiring for Remote Sales Representative at Remote Full Time

About us

We are professional, agile and our goal is to Provide unexpectedly delightful experiences for our staff and customers.

Our work environment includes:

• Modern office setting
• Food provided

General Job Description: Inside Sales/ Customer Success agent for Roper Lawn Care

This is a phone sales focused position. We do not have a pushy sales process. But must be comfortable following our general scripts and incorporating soft closes and upselling customers when identfying the opportunity.

Availability needed: part time / flexible times / Full Time. We are also hiring full time it just depends on what your goals are with working with!

We are looking for additional customer success agents. This is an administrative/sales position. Preferably we are looking for someone with more of a sales focus, however 95% of the sales we receive are requests coming in by phone or online inquiry. The only outbound calls we make are follow ups with existing leads and current customers attempting to make an upsell. At times will also be required to call and generate commercial leads.

We have a simple process that is easy to follow for quoting and sending estimates which takes as little as 2-3 minutes to complete. We do require some personal video message to send to client as well after a phone call or to accompany an estimate online request. Must comfortable in front of a video camera as if you were speaking to the customer in person.

We do require video cameras for company meetings and periodic check ins and one on ones.

Must be comfortable learning and understanding as deeply as possible our service offerings and why we do things the way we do them. We have a list of FAQ to get you started but be willing to add to that list and think deeply so you can better understand.

We have an extensive training program to get you started and up to speed. We will require you to come to the shop and be introduced to our field staff and get clear understanding who we serve! This is not just a call center job. Our job in the office is to serve our guys a and gals in the field by helping to grow the company and continue to provide help to our field staff and sell work for our folks to complete. If you have read this entire posting type I want to provide unexpectedly delightful experiences for our customers and employees! in the additional comments section.

General Responsibilities:
– Answering phones.
– Clocking in and out when your working.
– Videoing your face and shared screen walking customer through an estimate and explaining the process. (I have examples)
– Following up with customers successfully.
– Identifying future upsell opportunities.
– Working closely with office manager to reach sales goals.
– Clearly explaining what our company provides and communicating that to our customers.
– Creating a personable relationship with our customers.
– Creating unexpectedly delightful experiences for our customers.

A note from the owner:

Ever since I started this company, I have always said. If I wouldn’t want to do it. I don’t want to ask anyone else to do it. That is why every single process in our business I have tried to make as efficient and easy as possible. If there are properties that I wouldn’t want to do myself, I don’t expect others to do it either. If there are potential clients that are just not great people. We just don’t work with them. I don’t have the time or energy to let someone else disrespect me or any of my employees. That is something I consider to be core to our brand. Our promise as a company is to create unexpectedly delightful experiences in everything we do. If our processes for our staff do not cultivate that then we cut it out and rebuild it.

I look forward to what we can build together.

Jordan Roper,

https://www.roperlawncarememphis.com/

Pay: $38,000.00 – $45,600.00 per year

Benefits:

• Paid time off
• Paid training
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Remote

COVID-19 considerations:
Remote Work

Application Question(s):

• Do you have a valid Drivers License?
• Describe your best work / team related atmosphere.
• What made you apply to this job specifically? Be honest. Not looking for some cheesy “I’ve always wanted to do phone sales for a landscape maintenance company” we both know that is not true.
• We take pride in developing individuals to reach there potential and work to help them reach there career goals! We understand that most folks dont want to run a weed eater there entire life! When we hire new individuals we like to discuss there professional and personal goals so that we may use our resources to help them achieve those. With that being said, What would you say is your ideal job that you would like to have in the next 3-5 years that we might be able to help develop the skills necessary to take the next step in your career, either within our organization or without?”
• Did you play sports in high school / college? If so describe that experience.”
• Input any additional Comments here.

Experience:

• Inside sales: 1 year (Preferred)

Work Location: Remote