Rosewood Hotels & Resorts Hiring For Housekeeping Manager at Vancouver, BC Full Time

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia is looking for a Housekeeping Manager.

The Housekeeping Manager will be responsible for the effective management and continuous improvement of housekeeping and laundry services within the hotel. And to maintain an orderly and clean property and play a leading role in ensuring the implementation of hotel’s service standards are in line with policies and procedures.

Main Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• To assist Director of Rooms instruction exactly as has been procedure without exception.
• Conduct a standard testing for all different positions in the department on a daily basis to ensure a consistency in the service quality.
• Personally, supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection, (Vacant and Occupied rooms on a daily basis)
• Follow up with the guest complaints and make sure to be solved on the same day.
• Completes morning and evening reports and assists with assignment of room attendants and house persons. Also responsible for key control.
• Attend weekly Heath Labour Management meetings and ensure that daily and weekly labour management procedures are followed.
• Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws.
• Follow up on items requiring actions from the Occupational Health & Safety Committee.
• Work closely with supervisors and assistant managers and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Trains new supervisors and assists the training of room attendants, house persons and other housekeeping staff.
• Monitor the Housekeeping OS&E inventory and be involved in monitoring the expenses and do the departments purchasing orders.
• Do the necessary POS with the Housekeeping supervision.
• Maintain lost and found procedures in the guest rooms and in the public areas.
• Work with laundry personnel and also train them when needed. Inspect all public areas daily.
• Report all injuries to security so a written report can be made.
• Work closely with House person and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Personally, supervise the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection.
• Assist in all physical inventory of linens and supplies.
• Check the arrival reports for 3 days in advance and departure reports
• Make schedule for the department weekly.
• Inform night staff of VIP rooms and special requests and assignments.
• All other duties as required.

Qualifications

• Minimum two to three years’ experience in a managerial position with a housekeeping department for a luxury or ultra-luxury hotel.
• High school diploma.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.
• Thorough knowledge of all hotel services and amenities; ability to provide clear directions.
• Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Benefits

• Competitive Salary & Benefits
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Rosewood Hotel Georgia

Following its debut in the Roaring ’20s, the legendary Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada’s West Coast. And it wasn’t just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury – a return to the golden age of hotel travel.

Follow us on LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts/

Instagram:@RosewoodHotels