Rotorua District Council Hiring for Service Desk Support Job at Rotorua Full Time

Position Description

At Rotorua Lakes Council we believe in doing things differently. Our organisation is all about innovation and creative solutions, working with the community to create and progress our district’s shared vision and goals.

We are looking for an experienced, high performing individual with a passion for service delivery to provide first level advice and service to our team members; managing requests and trouble shooting incidents to resolve issues or escalate where necessary. You will have the ability to handle a high volume of requests whilst remaining calm under pressure and providing high standards of service. You will be reducing calls to the managed service desk by analysing, troubleshooting and resolving incidents with the aim of eliminating recurrences.

You will possess strong communication skills, be customer focused, have proven ability to adapt and deal effectively with changing priorities and requirements, as well as a strong attention to detail, high quality standards, and excellent organisation skills.

Te Kaunihera o nga Roto o Rotorua (Rotorual Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.

Applications for the role close 5:00pm, Monday 13 March 2023.