Royal Bank of Canada Hiring For Operations Manager I at Minneapolis, MN, United States , United States Full Time

Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Manager I – Physical Security Processing

What is the opportunity?
As an Operations Manager I for the Physical Security Processing team, you will supervise and provide leadership for a team supporting standardized and/or manual processes. You will hire, onboard, and train new team members. In addition, you will support escalated customer service situations, complete process oversight, provide new initiative/process implementation support, and maintain accurate department procedures/reference materials. You will understand regulatory and organizational risks associated with work processes from beginning to end, and dependencies to other areas and departments to manage operational reviews, system checks, and adherence to procedures.
If you have a proven ability to learn new things, manage people and want to join an agile environment, we want to hear from you!
What will you do?

• Hire, onboard, and train new team members. Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
• Supervise and direct daily work flows to ensure department service levels are met. Serve as a subject matter expert for department processes supported by team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seek assistance from Manager or other Operations resources as appropriate. Provide focus and clarity in establishing individual goals, drive performance management, support career development and reward strong performance.
• Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset. Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
• Conduct operations process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
• Accurately review, verify, and/or record data into technology supporting department processes. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
• Reduce risk, increase efficiencies, and enrich customer service by suggesting process changes and/or system modifications. Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems that support department processes.

What do you need to succeed?
Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 2+ years demonstrated and sound managerial experience leading and managing a team

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• 3+ years operations, project management, vendor management, analysis, and/or risk control experience

What’s in it for you?
We thrive on the challenge to be our best, think progressively to keep growing, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

WMUS
RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Summary

Address:
Minneapolis, Minnesota, United States of America

City:
USA-MN-MINNEAPOLIS

Country:
United States of America

Work hours/week:
40

Employment Type:
Full time

Platform:
Wealth Management

Job Type:
Regular

Pay Type:
Salaried

Posted Date:
2022-05-10-07:00

Application Deadline:
2022-05-23-07:00

Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.