RR Donnelley Hiring for Priority Operator at Remote Full Time

Shift: Monday-Friday 10:00 am – 6:00 pm

We are currently seeking a Priority Operator to support time sensitive project requests by working with a team across multiple shifts. Candidates must enjoy producing quality work and maintaining a high level of customer satisfaction. Knowledge in legal word/document processing using a variety of legal software, tools, Microsoft Office suite is an added advantage.

Responsibilities

• Serve as primary point of contact for incoming requests to the department for various word processing related projects such as formatting, proofreading, editing, styling of documents, printing, and conversion or saving documents to image (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages

Required Skills

Skills

• Excellent verbal and written communication skills
• Knowledge of legal terminology preferred but not required
• Transcription experience a plus
• Flexibility to work overtime as required
• Prior document processing experience in a team environment
• Ability to work in a fast-paced environment and meet pressing deadlines
• Ability to produce quality work product

Required Experience

Experience

• High school diploma or equivalent required; Bachelor’s degree or 2-4 years of legal experience preferred
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Minimum typing speed of 60 wpm with 95% accuracy
• Advanced knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint

At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

The rate of pay for this role at the noted location is $37.00 per hour. In addition to base pay, depending on the role, the total compensation package may also include [a sign-on bonus of $2,000], overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an EEO/AA including Vets and Disabled Employer

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