This position is responsible for both client service and administrative
functions necessary to support the client relationship and management of
the client engagement to align with RSM’s client experience strategy.
This individual must maintain up-to-date and complete knowledge of all
aspects of the firm’s engagement management capabilities and software
applications for line of business as appropriate and apply objectivity
and integrity in the normal course of work. Essential Duties Provide a
high level of administrative support to client engagement teams
including providing input on planning and engagement management for
medium to large-sized engagements with under the direction of client
service managers. Collaborate with the engagement team on engagement
approach to develop key milestones, schedule / timeline and proactively
execute on the plan. Identify and compile documents needed and follow-up
on open items Maintain engagement task lists and ensure items are
completed in a timely and efficient manner Execute client communications
created by engagement leader and participate in key client meetings
where appropriate. Execute on planned client touch points to ensure
intermittent RSM and client deadlines are met and escalate any variances
to the leaders in a timely manner. Identify issues and begin to identify
corrective action(s) and bring to leaders to ensure projects are
delivered on time and within budget and scope. Manage time appropriately
across multiple projects. Actively leverage other Client Service or
other Enterprise Support Services (ESS) resources when needed. Share
knowledge, train and mentor other ESS team members. Effectively delegate
to and leverage ESS team members to help meet business objectives.
Execute standardized processes and improvements within the engagement
management process to ensure consistent and efficient services are
provided. Frequently strives generates new ideas and improve
efficiencies in engagement management. Acts a change champion in
implementation of new processes and tools. Serve as point of contact for
RSM teams to deliver a consistent and positive client experience. Act as
liaison between resource management and the engagement team. Act as
liaison between line of business processing centers of excellence and
the engagement team. Act as liaison between finance (billing COE) and
the engagement team. Work with client service manager on regular
engagement reporting activities. Participate in execution of team
initiatives and action items including: Onboarding training for ESS
client service specific orientation Assist in delivery of onboarding
training of client engagement systems, processes, and procedures for
applicable line of business ECS and ESS Client Service new hires
Participation in conferences or other training Begin to develop
specialized support to an industry or line of business Other duties as
assigned Qualifications EDUCATION Associates degree or equivalent
experience in related field TECHNICAL/SOFT SKILLS (Required) Advanced
Microsoft Office skills (preferred) Experience with project management
tool(s) (preferred) Strong communication skills both written and verbal
Strong understanding of technical/procedural requirements for line of
business engagement process based on knowledge and experience Effective
organization and time management skills Strong attention to detail
EXPERIENCE 3-5 years’ relevant experience in a related field or area 1+
years prior experience managing multiple projects Demonstrated
experience managing multiple projects of low to moderate risk Ability to
interact with multiple levels of leadership LEADERSHIP SKILLS (Required)
Ability to supervise, direct, and review the results of programs,
projects, or assignments Ability to support and implement change
Facilitate discussions with engagement managers and line of business
management Ability to manage at a macro level and identify when a
r fined approach is necessary Currently, RSM does not intend to hire
candidates for entry level positions who will need, now or in the
future, RSM sponsorship through any non-immigrant visa category such as
the H-1B, H-1B1, E-3, O-1, or TN. RSM is committed to providing equal
opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application,
interview, or otherwise participate in the recruiting process, please
call us at 800-274-3978 or send us an email at [email protected]. The
firm offers a competitive benefits package, base compensation, and an
employee bonus program for eligible roles based on individual and firm
performance per program guidelines. Base compensation ranges can be
found between the ranges noted below in the posting, and an actual offer
can vary based upon on role, hiring location, and qualifications. For
additional information on RSM’s total rewards, visit our website at .
If required by applicable law or client policy, you may be required to
be vaccinated for COVID-19 or have an approved accommodation. You want
your next step to be the right one. You’ve worked hard to get where you
are today. And now you’re ready to use your unique skills, talents and
personality to achieve great things. RSM is a place where you are valued
as an individual, mentored as a future leader, and recognized for your
accomplishments and potential. Working directly with clients, key
decision makers and business owners across various industries and
geographies, you’ll move quickly along the learning curve and our
clients will benefit from your fresh perspective. Experience RSM US.
Experience the power of being understood. RSM is an equal
opportunity/affirmative action employer.
Minorities/Females/Disabled/Veterans.
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