Runamok Maple LLC Hiring for Customer Service + Front Office Coordinator Job at Fairfax, VT Full Time

Love all things maple? Looking for work with a highly competitive pay and benefits package? Want to find someplace with the opportunity for growth? Come join the team at Runamok, the nation’s most innovative and fastest-growing manufacturer of specialty food products.

We currently have an opening for a Customer Service/Front Office Coordinator at our Fairfax facility. This is a dynamic and multifaceted position. If you have a strong understanding of customer service principles, are well organized, have excellent attention to detail and are a self-starter, you could be the right fit.

This is a key role that serves as the hub of engagement between our customers, including consumers and wholesale accounts, the management team, and our staff. This role supports all departments, answering and directing phone calls, answering emails, and maintaining a functioning office dynamic which includes incoming mail processing, maintaining office supplies, assisting with basic IT needs and overall organization.

The position comes with a competitive wage that includes: employer-sponsored health care, vision care, paid time off, paid holidays, retirement plan with a company match, long-term disability insurance, life insurance, paid volunteer opportunities, and the chance to be part of an exciting, mission-driven business. Oh, let’s not forget the free and discounted Runamok Maple syrup allowances. Seriously, what are you waiting for?

Specific Responsibilities:

• Answer incoming calls, emails, and correspondence, with the highest level of customer service and professionalism.
• Very comfortable using and interacting with technology. Proficiency in Google Suite, Macs, Customer Service software, and apps like LastPass, Slack, etc.
• Familiarity with E-Commerce, Amazon, Square, Inventory Management Systems, Shipping Platforms and Carriers is very helpful.
• Manage visitors and vendors entering the building, ensuring compliance with Quality Assurance and COVID-19 protocols
• Maintain a positive, empathetic, and professional attitude toward customers and vendors
• Process credit card payments and issue statements for consumer transactions
• Ordering and upkeep of office supplies and equipment
• Help with overall Company/Office organization
• Enter retail customer orders accurately and efficiently
• Review unauthorized orders and future ship date orders to ensure processing on time
• Act as liaison between customers and sales, marketing, production, quality assurance, and accounting
• Build sustainable relationships of trust through open and interactive communication between all departments
• Navigate and resolve customer complaints in a timely and customer-centered manner, communicate to all relevant parties, and document complaints accordingly
• An ability to manage a variety of other tasks as assigned
• Able to work closely with the Department Managers and Owners of the company
• A love for specialty food and a passion for Vermont

Desired Skills:

• Enjoy multi-tasking and have an ability to manage multiple projects with prioritization and efficiency at the forefront
• Extremely high communication competencies
• Grit and determination while navigating complex issues and systems
• Ability to communicate a passion for specialty foods
• Outgoing and work well with all types of people
• Desire and enthusiasm to excel

Please note: this is an on-site position

Qualifications:

Education:

Associate’s degree in business, finance, accounting or related field preferred or equivalent experience

Experience:

5+ years related

Quickbooks, MS Office, or G-Suite

Runamok Maple is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $45,000.00 per year

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Our current company policy requires that all new employees be vaccinated or in the process of becoming vaccinated against COVID-19. Our employee’s safety is extremely important to us, and we welcome applicants to ask about our current procedures.

Application Question(s):

• Are you fully vaccinated, or in the process of becoming fully vaccinated, against COVID-19?

Education:

• Associate (Preferred)

Work Location: One location