RxLive Hiring for Patient Services Specialist – REMOTE – Part Time at Tampa, FL Full Time

CANDIDATES MUST HAVE THE ABILITY TO WORK SOME AFTERNOONS DURING THE WEEK.

www.RxLive.com

About Us

At RxLive our mission is to deliver meaningful interactions between patients, pharmacists and healthcare providers through cutting-edge technology and clinical guidance.

RxLive is redefining the practice of value-based pharmacy. Core to our approach is the direct collaboration between providers and pharmacists to better serve patients. Cumulatively, our offerings help reduce drug costs, decrease hospital admissions and readmissions, and improve quality performance. We provide the forum and platform where patients with complex medication needs can communicate with pharmacists over a secure video-chat platform. This work aligns with our vision of improving healthcare by leveraging the value of clinical pharmacists.

Our commitment to clinical excellence is supported by our peer-to-peer clinical feedback process built into our standard daily operations and delivery of care using our proprietary cloud-based EHR My.RxLive. Accountability is core to our mission.

Position Summary

We are looking for a customer-service oriented professional who is looking for a part-time, work-from-home contractor opportunity with flexible hours to join our growing team. This position is perfect for someone who has a customer service background and experience assisting healthcare patients. This role includes engagement with patients of multiple practices and routine data management. This is an independent contractor position perfect for someone who can work 20-30 hours a week (Monday through Friday), generally between the hours of 9 am to 5 pm EST.

RxLive is an innovative pharmacy telehealth service that partners with a patient’s medical provider. We provide the forum and platform where patients with complex medication needs can communicate with expert pharmacists over a secure video-chat platform. Patient Services Representatives play an integral role in helping our pharmacists deliver expert clinical care, counseling, and coaching that improves clinical and economic outcomes. We are looking for goal-oriented individuals to become part of our team and join our network.

Specific Responsibilities

• Timely manage inbound and outbound calls to provide patients with compelling reasons why an RxLive pharmacist consult would benefit them.
• Download or otherwise acquire patient lists, share them with Data Scientist, and assist as necessary for upload into My.RxLive.
• As requested, access patient’s EMR to prepare pharmacists for patient consults, update consult notes, and/or enter billing codes.
• Schedule patient consults for pharmacists based on where the pharmacist is licensed.
• Develop Job Aids and Standard Operating Procedures for Patient Service Specialist Team reference.
• Comply with all HIPAA and related privacy and operational requirements.
• Complete medical management data entry, chart prep and referral functions.
• Represent RxLive in a professional manner following all Company policies and procedures.
• Set up new patient profiles within the RxLive EHR and send confirmation messages to booked patients using Acuity.
• Manage pharmacists’ consult reports, upload, route to the appropriate physician promptly, and submit billing codes when required.
• Monitor faxes and/or inbound notifications from clients using the EHR.
• Other duties as assigned.

Core Competencies

• Team-player attitude with the ability to learn and implement new processes quickly.
• Results focused and detail-oriented customer service professional with a clear focus on high quality.
• Strong verbal communication skills and compassionate demeanor with ability to quickly build rapport.
• Exceptional ability to see how activities relate to patient care and company goals.
• Excellent understanding of organizational goals and patient needs.
• Maintain a strong understanding of the various regulatory and customer requirements related to the services provided by RxLive .
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Ability to read, speak, write, and understand the English language fluently.

Qualifications

The ideal candidate will possess the following qualifications:

Education:

• High School Diploma or GED required.
• Bachelor’s Degree in a related healthcare discipline is preferred.

Experience:

• 2+ years of customer service or patient engagement experience.
• 3+ years’ experience in a healthcare environment is preferred.

Additional Requirements:

• HIPAA-secure quiet workplace

• Secure high-speed internet access

• Laptop/PC with video capabilities

• Willing to complete and pass a drug test and background screening before beginning employment

Compensation:

• Compensated at a rate of $20 per hour.

RxLive provides our Team Members with:

• Flexible scheduling
• Paid training
• Biweekly compensation via direct deposit

Co-founded by a pharmacist for pharmacists, RxLive is proud to employ talent from diverse backgrounds, independent of race, national origin, religion, age, sex, disability status, or veteran status. All candidates are subject to an appropriate background and drug screening as permitted by law.