Saela Hiring for Customer Chat Agent at Orem, UT Full Time

Company Description

Edge is now Saela! Join one of America’s most successful and fastest growing pest control companies! In the last 13 years, Saela has become known for consistently delivering exceptional service to thousands of residential and commercial customers across the nation. During that time we have expanded into 23 branches across 10 states, with our Corporate Office being located in Orem, UT. Our mission statement is to be a long-lasting and profitable organization.

This is an in office position! You will work in our Corporate Office located in Orem, Utah.

Benefits

• 
  $15.50 / hour including bonuses
• Medical, Dental, Vision, and Life Insurance
• 401K
• Structured advancement plan
• All Sundays off
• Coca-Cola Freestyle Machine
• NBA Regulation sized indoor basketball court
• State-of-the-art workout facility
• Sauna
• Pool table

Operating Hours:

• Monday – Friday 7:00 am – 6:00 pm
• Saturday 7:00 am – 5:00 pm

Job Description

Our Customer Chat Agents are a vital part of Saela. We are looing for positive individuals who are able to take care of our customers in a fast-paced environment. In this role, you will work with customers over chat, email, and text. Not only will you be able to enhance your strong communication skills, but you can take advantage of opportunities in a growing company with upbeat culture and a growth-minded atmosphere.

Responsibilities

• Interact with customers via our live chat on our website
• Communicate with customers via text messaging and email
• Collaborate with Customer Experience Managers to improve customer retention
• Notify local Branch managers of service discrepancies

Qualifications

• Excellent written communication skills
• Can type at least 45 words per minute
• Proficient computer/typing skills
• Positive attitude and persistent work ethic
• Proven team player