Saela Hiring for Customer Service Retention at Orem, UT Full Time

Company Description

Edge is now Saela! Join one of America’s most successful and fastest growing pest control companies! In the last 13 years, Saela has become known for consistently delivering exceptional service to thousands of residential and commercial customers across the nation. You will be working out of our Corporate Office in Orem, Utah. (This is an in office position!)

Customer Service Retention Benefits

• 
  $25 – $30 / hour including commission
• Medical and life insurance plans available for full-time employees
• 401K
• Structured advancement plan
• All Sundays off
• Coca-Cola Freestyle Machine
• NBA Regulation sized indoor basketball court
• State-of-the-art workout facility
• Sauna
• Pool table

Operating Hours:

• Monday – Friday 7:00 am – 6:00 pm
• Saturday 7:00 am – 5:00 pm (required Saturday shift)

Job Description

Customer Retention is a growing department of Saela. We are looking for positive and motivated individuals to join our team at our Corporate Office in Orem, UT. In this role, you will work with customers who are considering discontinuing their services. You will help build value in the services Saela offers. Not only will you be able to enhance your strong communication skills, but you can take advantage of opportunities in a growing company with upbeat culture and a growth-minded atmosphere.

Responsibilities

• Receive inbound calls from other departments to speak with customers who desire to cancel their service.
• Make outgoing calls to customers who desire to end their service and customers who have already cancelled service.
• In all situations, utilize principles of ownership to retain customers and assist those looking to restart.
• Provide world-class level customer advocacy in every interaction.

Qualifications

• Excellent verbal communication skills
• 2-years of support center or equivalent experience
• Proficient computer/typing skills
• Positive attitude and persistent work ethic
• Proven team player