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Job Category
Customer Success Group
Job Details
Salesforce Industries is looking to expand our Customer Success team by hiring talented and enthusiastic Industry Solution Architects .
Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.
We are looking for industry experts who are passionate about digital transformation of energy and utilities and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution.
This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers.
RESPONSIBILITIES
Effective in working with customers, including business executives, business analysts, and IT development staff
Effective in understanding business needs and distilling the information into business and technical requirements
Comfortable working with complex business requirements and translating into the design of solutions, user stories, business rules, etc.
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
This role will require travel to customer locations.
EXPERIENCE
You will have 5+ years of experience of working on deployment teams, ideally using Agile development technique
You will have in depth knowledge of implementing Utility industry front office and back office processes (e.g. Start/Stop, Move in/out, Pay Plan, Rate Plan, Payment acceptance, Billing Dispute resolution)
You have designed and implemented energy efficiency enrollment and energy credits qualification and application processes
You will have functional knowledge of energy trading models, supporting factors and designed CPQ solutions and interfaces between various systems
Functional knowledge of energy industry contracting processes
You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Energy and Utility industry – ideally within a range of energy companies (Retail, Residential and C&I, regulated and deregulated, utility generators and providers, etc)
You will have direct experience in working with Salesforce (at an Admin level, minimum)
You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
You’ll have excellent communication skills to communicate with customers, partners, and internal team members
You’ll have the vision to help us take our company to the next level
TECHNICAL SKILLS
In-depth knowledge of key product models in Energy and Utilities industry
Project management tools and best practices
Data modeling
Systems analysis and design
DESIRED CERTIFICATIONS/QUALIFICATION
Bachelor’s or Master’s degree in Computer Science, Software Engineering, Business or a related field
Salesforce Sales/Service Cloud Consultant
Salesforce Administrator
Salesforce Developer
Certified Scrum Master / Certified Product Owner
For Colorado-based roles: Minimum annual salary of $104,600. You may also be entitled to receive 15% target bonus, restricted stock units, and benefits.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
Posting Statement
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
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