To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Group
Job Details
Department Description:
As part of the Professional Services team, Slack Experience Consultants work with Account Executives, Customer Success Managers, Engagement Managers, Delivery Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to deploy Slack to large enterprises. They focus on the employee experience by enabling teams to launch Slack successfully, adopt it widely, and realize significant business value.
Role Description:
As part of our Sales and Customer Success team, Slack Experience Consultants work with our largest and most strategic customers to design user experiences, transform processes with Slack, and use change management practices to prepare users for new ways of working.
Experience Consultants support our customer’s journey by increasing product adoption, maturing usage, and identifying valuable ways for the customer to use Slack. Experience Consultants use design thinking to facilitate workshops, user interviews, and conduct discovery sessions to understand critical processes and workflows that can be migrated to Slack. After discovery, Experience Consultants design user experiences and identify iterative Slack solutions to address use cases across the enterprise. They develop implementation plans to drive adoption and maturity on the Slack platform and ensure transformation by using appropriate change management strategies.
Your Impact
Conduct discovery to understand current state business processes, business objectives, customer workflows, employee needs and collaboration across an organization
Design future state business processes and user experiences on the Slack platform to address previously identified use cases and business objectives
Serve as expert on Slack platform (Workflow Builder, Slack Connect, etc.) to develop recommendations for increased adoption and maturity
Build launch plans and implementation roadmaps to increase adoption and maturity while minimizing resistance to change
Develop change, adoption, and maturity strategies to guide employees to realize the most value from using Slack
Enable support functions to serve the business and rapidly move into operational success
Build internal capabilities for the Experience team to ensure consistency in delivery methodology for this function
Work with executive sponsors to develop and articulate the vision and strategy for agile collaboration
Define and build out new methodologies within the Services organization as needed
Minimum Qualifications:
Experience Consultant: 3+ years of experience in business process transformation and/or change management (with preferably with 2+ years a SaaS environment)
Sr. Experience Consultant: 6+ years of experience in business process transformation and/or change management
Experience Architect: 8+ years of experience in business process transformation and/or change management
BS/BA degree
Preferred Qualifications
Experience in end-to-end system implementations and solution design
Excellent consultative and communication skills both with customers and with internal partners
Proven track record resolving issues and risks in a cross-/functional and collaborative way
Respected for your ability to build strong internal and external relationships
Strategic thinker and problem solver focused on customer success
Ability to present and have discussions at the C-level
Operational experience building out functions and programs
Ambitious and hardworking with creative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of...
Apply For This Jobwarehouse workers – 1st shift mdc2. memphis , tennessee posted 1 day ago with randstad indeed job details summary job...
Apply For This JobAbout Working at Commerce Wouldn’t it be great to build your career at a bank that’s known for helping people...
Apply For This JobSegpay is a global payment platform, offering custom solutions including payment facilitator, direct merchant accounts and secure online payment gateway...
Apply For This JobThis position offers a $3,000.00 sign on bonus paid out as follows: first $750 payment 30 days after hire date,...
Apply For This JobRequirements: We believe in letting you do you. If you’re looking for a part-time job that supports your full-time ambition,...
Apply For This Job