To get the best candidate experience, please consider applying for a maximumof 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Principal Success Manager – Financial Services leverages deep business,industry, and product knowledge to partner with customers and guides them toaccelerate business value and return from their investment with Salesforce.They are aligned at the key stakeholder level, building and fostering strongrelationships to help customers progress on their digital journey. SuccessManagers are working directly with customers that can vary in their marketsegment, size, solution complexity and life cycle, depending on thecustomers nResponsibilities:Leverage our Customer Success Methodology and partner with customersstakeholders to understand their goals , assess their capabilities andprovide recommendations to help them accelerate the achievement of theirbusiness and technology objectivesDevelop an understanding and knowledge of customer’s Salesforceimplementation and evangelize the capabilities of Salesforce across all of ourCloudsGuide a customer on org strategy, governance, and change management bestpractices based on customer needsDemonstrate hands-on Salesforce product knowledge by applying platformfeatures and functions to customer business priorities and roadmapProactively identify risks to the customer achieving their stated businessgoals and work with the account team to build a risk mitigation planProduce and execute a comprehensive adoption path showing the current state,target future state with timeline, and an underlying enablement Plan.Deliver business value and innovation to a customer’s business byunderstanding our customers’ key business challenges and potential for growthWorking collaboratively with the account team and Salesforce Execs,effectively network within accounts from the Executive-Level down, in orderto help customers achieve their objectivesWhen appropriate, recommend additional Salesforce services and advisoryexperts needed to drive successQualifications7+ years of relevant work experience as a consultant or solutionsengineer, or TAM/CSMStrong consulting skills and proven track record as a Trusted Advisor toenterprise software/technology buyersAbility to drive effective and influencing conversations at the C-level;facilitate difficult discussions and adept at handling objectionsStrong knowledge of Salesforce product and platform features, capabilitiesAbility to quickly grasp and distinctly explain technological and businessconceptsFinancial Services industry experience is strongly preferred.AccommodationsIf you require assistance due to a disability applying for open positionsplease submit a request via thisPosting StatementAt Salesforce we believe that the business of business is to improve the stateof our world. Each of us has a responsibility to drive Equality in ourcommunities and workplaces. We are committed to creating a workforce thatreflects society through inclusive programs and initiatives such as equalpay, employee resource groups, inclusive benefits, and more. Learn moreabout Equality at Salesforce and explore our benefits.and are Equal Employment Opportunity and Affirmative Action Employers.Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender perceptionor identity, national origin, age, marital status, protected veteranstatus, or disability status. and do not accept unsolicited headhunter andagency resumes. and will not pay any third-party agency or company that doesnot have a signed agreement with or .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles FairChance Initiative for Hiring, Salesforce will consider for employmentqualified applicants with arrest and conviction records.Salesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qual
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