Reference #: JR170743
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Job CategoryCustomer Success Group
Job DetailsSalesforce Professional Services is looking for multiple
Technical Architect positions throughout the United States. As Technical
Architects, we focus on the Salesforce Industries Cloud, where we serve
as strategic advisors and Salesforce product and platform guides to the
company’s largest, most sophisticated enterprise customers. Data
Raptors! Omniscripts! Do these subjects excite you like they excite
us?As anIndustries Technical Architect,we become deep product guides
with Industry Cloud applications, and partner with our Sales and Product
teams to ensure customer success. If you are a highly qualified
Architect with SFI or Vlocity experience, come join our team and help us
build the best Industries team! Here are some salient responsibilities
the role entails –
Serve as a trusted advisor to the client driving conversations with
their Enterprise Architects and business team members that craft the
architectural vision, and establish a program direction.
Guide our customers, partners, and implementation teams on how best to
implement digital transformation with the Salesforce platform using
Salesforce Industries (Vlocity.)
Establish trust with the customer’s leadership, promoting and/or
implementing standard processes with SFI and Salesforce
Build out sophisticated business processes using native Salesforce
Industries (Vlocity) technology and the toolkit of theplatform and
integration tools.
Manage customer expectations; provide solutions to sophisticated
problems with both the customer and third-party partners
Work closely with Delivery Managers, Solution Architects, and directly
with clients to architect technology solutions to meet client needs
Identify and proactively lead risk areas in the solution and contribute
to seeing an issue through to complete resolution
Advise and mentor complementary teams, which may include customer and
partner resources providing guidance on application and integration
development standard methodologies as well as technical product
assistance.
Identify and lead internal critical initiatives to grow the consulting
practice; serving as an active contributor to the community’s overall
knowledge base and expertise in a team environment.
Minimum Requirements:
7+ years enterprise architecture or consulting experienceworking on
deployment teams throughout the project lifecycle, ideally using Agile
development techniques
Bachelor’s degree (or its foreign degree equivalent) in Computer
Science, Engineering (any field), or a related quantitative subject
area. Equivalent demonstrable work experience in lieu of a degree will
be considered
Proven track record of successful delivery on customer projects,
preferably enterprise CRM implementations for any of the Vlocity
Industry verticals – Communications, Media and Entertainment, Insurance,
Health, Public-Sector, Energy & Utilities.
Strong application design and development skills combined with strong
data, integration, and security architecture skills
Excellent communication and presentation skills, equally comfortable
with crafting emails as leading a white-board discussion with customers
or delivering a technical presentation. Able to present and defend a
point of view to a variety of audiences
Confirmed ability to analyze, design, and optimize business processes
via technology and integration
Ability to convey and convince customers of standard processes at
various levels within a large organization
Open to travel as some travel may be required depending on the client
requirements
Degree or equivalent meaningful experience required. Experience will be
evaluated based on the core competencies for the role (e.g.
extracurricular leadership roles, mi itary experience, volunteer roles,
work experience, etc.)Desired Technical Skills and Experience
Experience in Salesforce Industries (Vlocity) components is a plus (Data
Raptors, OmniScript, Integration Procedures, Flex Cards, Vlocity
Industry Data Models etc.)
In-depth knowledge of key processes in industry-specific solutions (e.g.
rate, quote, underwrite, enrollments)
Experience in deploying Salesforce Industries (Vlocity) solutions
Familiarity working with CI/CD tools (Git, Jenkins, Ant etc.)
Broad knowledge of Service Cloud, Sales Cloud and/or Experience Cloud is
helpful (including native config, Apex, LWC, VisualForce)
Data modeling and cloud architecture
Data Warehouse and Analytics
Integration technologies and experience with web services (REST & SOAP,
JSON & XML, etc.)
Performance and scalability architecture
Strong Enterprise Architecture background
Specific industry vertical focus/experience will be beneficial.
Desired Certifications
Highly beneficial to have any Salesforce product certifications prior to
joining:
Salesforce Certified OmniStudio Developer
Salesforce Certified OmniStudio Consultant
Salesforce Certified Industries CPQ Developer
Salesforce Certified Industries Order Management Developer
Salesforce Certified Administrator/Advanced Administrator
Salesforce Platform Developer / Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Sales Cloud ConsultantIdeal candidate would also
be
A THOROUGH INDIVIDUAL with the ability to rapidly learn and take
advantage of new concepts, business models, and technologies
A GREAT LISTENER with the ability to connect with people in diverse
roles
A SELF-STARTER adept at picking up new skills and technologies, and
eager to break new ground
A RESOURCEFUL AND entrepreneurial thinker who can work through and solve
problem
A GOOD TEAMMATE: Proficient at collaboration and working with members of
a team
AN EXCELLENT COMMUNICATOR: Speaks and writes with clarity, brevity, and
purpose; explains the area of expertise clearly and authoritatively to
others; influences and engages C-Level with authority and confidence
AN INSPIRING LEADER: Self-aware; proficient at building strong
relationship, strong point of view and executive presence. Confident,
but not arrogant, a great storyteller.
About Salesforce Professional Services
The Professional Services organization is passionate about delivering
Salesforce’s premier product and project offerings to ensure customers
are getting the most out of the Salesforce Platform. We help customers
accelerate their path to value with Salesforce, focused on making sure
you’re set up for long-term success to tap into the full capacity of
the Salesforce platform, fast. We help you plan your strategic roadmap,
and we make sure you are building Salesforce so that it’s easy to
maintain and adapt down the road, minimizing potential technical debt.
Our organization is made up of thousands of the world’s leading
Salesforce experts. We share our own 20 years of product best practices
with your team and partners so that you have everything you need to
achieve your goals
*LI-Y
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the
state of our world. Each of us has a responsibility to drive Equality in
our communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such as
equal pay, employee resource groups, inclusive benefits, and
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