Salient CRGT Hiring for Customer Support Administrator (Senior) at Denver, Colorado Full Time

Job Description

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Clickhere (https://www.salientcrgt.com/culture/benefits/) to learn more about our extensive benefits program.

Why Salient CRGT?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?

The ideal candidate will be responsible for

• Provide outstanding support to DEA users

• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance

• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations

• Install software patches, updates, and upgrades, including remote server and workstation administrations

• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance

• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves

• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment

• Share knowledge with more junior team members

• Report team and individual performance to SLAs/KPIs

Required Qualifications

• Bachelor’s with 5 – 8 years (or commensurate experience)

• Secret Clearance

Desired Qualifications

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

Connect With Us! (https://careers-salientcrgt.icims.com/jobs/12960/customer-support-administrator-%28senior%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-336150033)

Job Location(s) US-CO-Denver

Job ID 2021-12960

LCAT Network/Systems Administrator 3

Work Status Full-Time Regular

Salary Range 83000.00