Sallie Mae Hiring for Collector – $20/hr. + Incentives (Remote after On-site Training) Virtual Hiring Event at New Castle, DE Full Time

Summary:

As a Collector you are responsible for assisting delinquent customers to bring their accounts current. Collectors will need to effectively communicate with customers via telephone; excellent verbal and written skills are required. You will actively listen to customers in order to provide solutions and programs that best fit the customer’s needs. Collectors must ensure compliance with all company, state and federal regulations.

Sallie Mae’s benefits include:

• $20/hr. Starting Rate + Monthly Incentives
• Primarily remote after training
• Medical, dental, and vision insurance
• Paid time off plus company paid holidays
• 401(k) plan plus company match
• Promotional opportunities
• Tuition reimbursement
• On-site cafeteria and fitness center
• Eligibility for most benefits begins within first 30 days of employment

Responsibilities:

• Effectively communicate with customers about the status of their account and explain available repayment options
• Effectively overcome objections when customers decline provided repayment options
• Adhere to an established call flow while actively engaging with customers
• Balance the requirement of taking inbound calls and making outbound calls
• Effectively navigate multiple systems throughout the phone call
• Maintain clear, concise and accurate documentation of collection activities
• Compliance with federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Perform skip tracing activities with the intention of locating delinquent customers
• Immediate implementation of information gained through training sessions, management feedback and policy changes
• Achievement of assigned monthly goals including all productivity standards
• Achievement of personal goals in addition to team and company objectives

Knowledge, Skills and Abilities:

• Goal oriented, seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Extremely reliable; able to adhere to strict attendance requirements
• Strong written and verbal communication skills
• Ability and willingness to follow written and/or verbal instructions; ability to adapt to change
• Strong organizational and problem-solving skills
• Ability to learn a new collections computer and phone system

Required Qualifications:

Education:

• High School Diploma

Experience:

• Minimum of six months in a customer facing environment
• PC experience in a windows environment
• Basic keyboarding skills
• Previous collections, sales or customer service experience preferred

Hours:

• Training period Monday – Friday 8am-5pm (onsite) 4-5 weeks

After Training period (Primarily Remote)

• 2 Days 8 AM – 5 PM
• 2 Days 12 PM – 9 PM
• Friday Hours: 1 Friday per month 12 PM – 9 PM; All other Fridays 8 AM – 5 PM
• Minimal Saturday shifts 8 AM – 12 PM (Typically a few per year)

What You’ll Get at Sallie Mae:

• Comprehensive Compensation and Healthcare Benefits (Medical, Dental, Vision plans)
• Financial Well-being: 401(k) company match, employee stock purchase plan, and basic life insurance and short-term disability are provided to employees at no cost
• Work/Life Balance: Paid time off, time off to volunteer, and tuition reimbursement. In addition, after 6 months of employment, primary caregivers receive 12 weeks of 100% fully paid time off and secondary caregivers are eligible for 4 weeks of 100% fully paid time off, for birth or adoption
• Wellness: Fitness centers/gym subsidies, free Fit bit with step challenges, and wellness education

Paid parental leave

• Minimum of six months of progressive work experience

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Preferred dress code

Business (business suit, tie)

About Sallie Mae

We’re a bank that’s dedicated to helping people thrive – good decisions lay the groundwork for a prosperous future. Whether it’s college, grad school, or another unique experience, we’re here to help make it happen.

Find Your Purpose.

Are you someone who loves to challenge assumptions, make a difference, and collaborate with the people you work with?

Join our diverse group of financial experts, creative minds, innovators, tech gurus, and customer-focused thinkers.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.