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United States
Salpeter Gitkin, LLP Hiring for Customer Service Representative at Ypsilanti, MI Full Time
The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts.
ESSENTIAL FUNCTIONS:
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails Remotely From Home
- Consistently following up with existing accounts, via phone and email
- Consistently following up with potential clients, via phone and email
- Provide customers with accurate information regarding service and service requirements
- Communicating effectively with account managers and assisting account managers with daily operations
- Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new tasks as needed
- Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience
MINIMUM QUALIFICATIONS:
- Must possess a high school diploma or equivalent
- Ability to prioritize assignments and work in order of urgency and sensitivity
- Ability to perform basic mathematics functions, and calculate service times based on business day calendar
- Strong reading, writing, and verbal communication skills are required
- Must be proficient in computer skills, including Microsoft Office and Excel
- Must be able to read and interpret documents
- Must be able to communicate with clients effectively, potential clients, and colleagues
- Must be friendly
- Must be A team player
WORK HOURS:
- The work schedule is Monday through Friday, 10AM to 5PM
WE VALUE OUT TEAM AND OFFER:
- Benefits: Health, Dental, Vision, Life Insurance, 401(k) Savings Plan. PTO & Federal Holidays included.
- Paid time off
- Profit sharing
- Matching 401k
- Collegial environment
- Health insurance
- Opportunity for growth.
