San Diego Botanic Garden Hiring for Visitor Services Associate at Encinitas, CA Full Time

San Diego Botanic Garden

Visitor Services Associate

Mission: We garden to create, share and apply plant wisdom in our world

Job Summary

The Visitor Services Associate assists with Admissions and Gift Shop operations at the Garden. The ideal candidate enjoys greeting and engaging with the public, and is expected to provide an exceptionally high level of service to the Garden’s visitors.

This is a full-time non-exempt position, 40 hours/week, that requires working on weekends, some holidays and evenings. The Visitor Services Associate reports directly to the Visitor Services Manager. The starting pay range is $16.00 – $18.00.

Essential Functions

• Welcome and process daily visitors at the Admissions Desk
• Greet and track all visitors to the Garden through Doubleknot Point of Sale
• Be the point of contact for daily Garden activities
• Inform visitors of, and encourage compliance with, Garden policies
• Support the day-to-day operations of the Welcome Center and Gift Shop: This includes managing volunteers, greeting and interacting with the public, answering phones, ticketing and handling cash banks
• Assist visitors with situations as they arise, problem solve
• Track the daily event and meeting schedule through Google Calendar, and be prepared to answer questions on both topics
• Promote and process Garden memberships; be an Ambassador of the Garden
• Create and place signage for meetings, events, and wayfinding
• Troubleshoot basic computer issues, such as glitches with POS, Windows 10, IOS, or network and Bluetooth connectivity
• Operate a golf cart to shuttle materials or guests
• Saturday and Sunday shifts required

Competencies

• Strong customer service background, experience working with volunteers preferred
• Ability to balance multiple ongoing tasks and reprioritize as necessary
• Attention to detail in performing financial transactions
• Perform well under stressful situations and ability to balance multiple ongoing tasks and reprioritize as necessary
• Excellent interpersonal, communication, organizational and customer service skills
• Comfortable using and troubleshooting various POS software, Windows 10, IOS, and Microsoft Office

Bonus

• Love of plants and conservation
• Non-Profit Experience

Work Environment

• Indoor and outdoor work
• Fast paced, high visitor demand environment

Physical Requirements

• Ability to perform light physical work including helping set-up traffic cones and signage
• Ability to lift up to 30 lbs.

Other Duties

• As assigned
• The Visitor Services Associate is expected to continually increase their knowledge of the Garden, our constituents and our community.

Other Requirements

• Valid driver’s license
• Pass a background check
• Proof of full COVID vaccination

SDBG Diversity Statement:

San Diego Botanic Garden is committed to creating, maintaining and growing a welcoming and inclusive environment. Just as our natural world relies on plant diversity, we believe that cultivating diversity amongst our staff and volunteers contributes to a flourishing Garden. We are dedicated to ongoing conversations as we celebrate and support the unique attributes of all people.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Encinitas, CA 92024: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Outstanding Customer Service: 1 year (Required)

Work Location: One location