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San Diego State University Research Foundation Hiring for Student Asst- Undergraduate (Office) Job at San Diego, CA Full Time
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Overview:
Must be a current SDSU undergradute student. This position is part-time at no more than 20 hours per week.
Position is open until filled with an initial candidate review on May 11, 2022.
ADDITIONAL APPLICANT INFORMATION:
Must be a current SDSU undergradute student. This position is part-time at no more than 20 hours per week.
Position is open until filled with an initial candidate review on May 11, 2022.
Under direct supervision, incumbent performs duties ranging from unskilled to skilled and/or specialized, in a variety of position that typically require the use of manual, clerical, public contact and/or analytical skills. Assignments have limited use of discretion and judgment; work is regularly reviewed and may entail detailed instructions. Specific job duties are defined by the project or agency and can range from clerical, administrative, technical and research assignments.
Responsibilities:
As the most user-facing member of the Information Systems department, this role is expected to collect, triage, research, and resolve computer- and application-related issues in a professional manner through direct customer interaction and achieve satisfactory resolution of issues utilizing support tools, service management software, diagnostic tools, and best-practices. This position answers incoming calls and responds to tickets in a professional manner as well as deploying workstations and laptops, troubleshooting issues, and responding to emails.
END USER SUPPORT 85%
- Monitors, responds to, and follows up on helpdesk service tickets
- Answers questions and troubleshoots issues for both on-site and remote users
- Support various applications and services including Email, Office Suite, Web Browsers, Adobe Products, and SharePoint, among others
- Support Users in Zoom Meetings
- Create and update IT-related documentation for end users
DESKTOP SUPPORT 10%
- Deploy and Manage desktops and laptops
- Setup and troubleshoot monitors, keyboard, mice, printers, and other peripherals
- Troubleshoot issues with Windows and resolve
OTHER DUTIES AND RESPONSIBILITES AS ASSIGNED 5%
Qualifications:
MINIMUM EDUCATION
- Current enrollment as an undergraduate student at SDSU
MINIMUM EXPERIENCE
- None
ADDITIONAL APPLICANT INFORMATION:
- The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment. Should you be offered a position, you will be required to provide proof of vaccination status. Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing
- A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
- San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer
