Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
YOUR FUTURE ROLE
What You’ll Do
Ensure customer success, satisfaction, and reference ability for Public Cloud ERP customers across EMEA
Be responsible for high quality delivery in all assigned Public Cloud ERP customer engagements across EMEA
Continuously develop, implement and roll-out processes, tools, methodologies, and empowerment that accelerates and improves our delivery methodology
Contribute to the overall business growth of Public Cloud ERP (adoption)
Ensure cross-LoB collaboration, best practice sharing and teamwork
Collaborate successfully with other teams in the Public Cloud Community (e.g. presales, sales, partner management, etc.)
Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
Who You Are
High customer orientation, service attitude and business acumen
Experiences in the Consulting and/or Support business
Strategic analytical thinking and decision making skills
Self-motivated, proactive and solution oriented
Flexibility and proven ability to work under pressure
Excellent organizational skills, communication, and presentation skills in English (additional languages are advantageous)
Competencies/Skills
Knowledge or experience of Public Cloud ERP and Cloud technologies
Knowledge in Public Cloud ERP processes (e.g. Finance, Professional Services, Sales, Supply Chain, Manufacturing, Integration/Architecture..)
Holistic overview of the SAP product and service portfolio
High customer orientation, service attitude and business acumen
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
Adaptability and flexibility to manage deadline pressure, ambiguity and change
The ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
Professional Experience
2+ year of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
2+ years of ERP and related experience with SAP product delivery experience
2+ years customer facing experience
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 378929 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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