Schiffer Publishing Hiring for Administrative Assistant and Customer Service Representative Job at Atglen, PA Full Time

Role and Responsibilities

· Answer phones professionally and in a timely manner; must be able to use multiple line phone system

· Determine the quickest, most effective way to answer a customer’s question; troubleshoot common issues or customer concerns; work effectively with the team to find appropriate solutions and communicate them clearly

· Process all incoming orders including catalogs and review copies for sales and marketing team

· Manage and process all inbound communications including telephone, email, mail, fax, or website inquiries

· Manage Daily Pick List process including – Print, sort, and deliver orders to the Warehouse

· Maintain and update customer and author accounts in Elan with accurate information including name, company, contact information and pertinent preferences (shipping methods, discounts, invoice delivery)

· Inform customers about additional products by maintaining expert product knowledge to best help the customer

· Check and follow up on all messages company voicemail daily

· Assist Customer Care Manager with warehouse inventory accuracy

· Assist in maintaining and documenting Customer Care Manual

· Maintains all customer and vendor files in the office

· Assist with mailing royalty checks and statements bi-annually

· Assist in the warehouse when necessary to facilitate shipments

· Complete any special projects approved by the Customer Care Manager

Qualifications and Education Requirements

· High School Diploma

· Previous experience in Customer Service preferred

Preferred Skills

· Excellent Communication Skills oral and written

· Able to work independently, as well as work with the team

· Microsoft Office application experience a plus

· Detail oriented; able to work fast paced with minimal mistakes

· Strong level of organization; able to manage time and prioritize tasks

· Excellent problem-solving skills

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Atglen, PA 19310: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location