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New Zealand

Scitex Recruitment Looking for IT Support Engineer at Auckland, Auckland, New Zealand Full Time


Our client is world recognised for the manufacturing and supply of paint and coating products and is currently seeking IT support engineer to reporting into Australia, working as their first point of call for 200+ internal end users their New Zealand operation

Based in Penrose, this role requires a candidate to work on site in Penrose with potential travel to other Auckland sites and other regional plants to act as technical support for all IT software and hardware.

Primary Responsibilities

  • Addressing technical support inquiries via telephone calls, emails, and personnel requests.
  • Assisting end users with a diverse range of issues, investigating and resolving technical problems.
  • Managing and troubleshooting user problems encompassing PC hardware, software, LAN, and voice network.
  • Identifying the source of problems through user discussions and collaborating with internal IT support, operations groups, or vendors for effective resolution.
  • Procuring, installing, and upgrading PC components and software, and planning for and responding to service outages.
  • Providing training to users on the utilization of new technology and software.
  • Proactively monitoring PPG’s computer systems using appropriate tools.
  • Documenting, tracking, and overseeing the resolution of problems to ensure timely solutions.
  • Participating in various IT projects in collaboration with internal and external teams.
  • Supporting a small site(s) within the country, overseeing up to 200 IT end users with no direct reports.

Qualifications

  • A 4-year degree in Computer Science, Engineering, or related discipline.
  • Strong interaction and interpersonal skills specifically listening, providing guidance with
  • Strong verbal communication skills with a fluency in English, including the ability to document operations procedures.
  • Flexible to work non-standard shifts when required.
  • A driving license and own vehicle.

Benefits

  • Temporary role with potential to turn into a long-term position.
  • Well established global company with an excellent support network.
  • Great rates of pay plus 8% holiday pay.

Hours of work could be as early as 08.00am to 16.30pm from Monday to Friday with some non-standard hours across holiday potentially required.

Please Apply Online Of For Further Information Please Contact

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