Sedgwick Hiring for Customer Support Agent Job at Dublin , Ireland Full Time

At Sedgwick, caring counts. Taking care of people, organisations and our employees is at the heart of everything we do. Due to continued growth, we are looking for caring, empathetic and solution focused individuals to join our welcoming and energetic company.

Specific responsibilities (including but not limited to)

• Receive and handle telephone enquiries
• Communicate effectively with customers and clients
• Respond to customer enquiries in a confident and knowledgeable manner
• Where necessary manage and resolve customer complaints
• Meet required individual and team targets
• Ready to always act in a compliant and secure manner

Our Ideal Candidate

• Excellent attention to detail
• Motivated
• Previous customer service experience preferable but not essential
• Excellent communication skills; verbal and written
• Enjoys working as part of a team
• Problem solving abilities

• Results orientated
• Good IT skills, particularly in word, excel and outlook

Benefits of working for Sedgwick

• A chance to obtain your insurance qualification in APA or CIP
• Career Development and Progression
• Health Insurance Scheme
• Employee Referral Scheme
• Leap Card Tax Saver
• Close proximity to Dart Station
• Cycle to work scheme
• Sports & Social Club
• Discounted Personal Training Circuit Classes
• Employee Assistance Programme

Next Steps

We will review your application and a member of our team will be in touch shortly.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Schedule:

• Day shift

Application question(s):

• Do you have a notice period?

Education:

• Leaving Certificate (preferred)