Seequent Looking for IT Support Specialist I at Christchurch, Canterbury, New Zealand Full Time

Seequent builds world-leading subsurface software, helping create a better understanding of the underground to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geoscientists work, eliminating barriers to understanding the earth’s challenges by connecting teams with the answers they need.

Every day, our staff in 25+ locations worldwide help our customers in 120+ countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geoscience data management, and team collaboration software enables our customers to see a more complete picture of the earth: because with understanding the underground comes better decisions – for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the subsurface software company within Bentley Systems (the parent company). Together, we are helping build a more resilient world.

The Role

Reporting directly to the Global Manager Service Delivery. The role requires working knowledge of common IT systems and associated troubleshooting, customer support skills and practical understanding of ITIL framework. The role requires excellent customer service skills and the ability to properly triage and resolve and/or escalate reported incidents, requests and problems.

In this role, you will have the opportunity to:

• Serve as the primary support team to all Bentley System employees.
• Promote and maintain a high-quality service and professional support for all Bentley users, via tickets, phone calls and chat support.
• Consistently deliver quality customer service, aligned with the agreed Service Level Agreements. Work with the relevant stakeholders (IT Teams) and Level 2 and 3 support teams to resolve all customer incidents and requests.
• Correctly document and resole all customer incidents and requests. Leverage the Bentley Service Management system for effective documentation.
• Diagnose, troubleshoot, and resolve incidents, using documented procedures and solutions.
• Maintain communication with Customers on progress of all escalated incidents and requests.
• Assist to create Service Desk procedures.
• Create / maintain knowledge base articles, for prompt and accurate support.
• Responsible for Access management (various account creations and account management).
• The role needs you to perform as an individual contributor and as a team player. You should be a self-starter and can work effectively with least monitoring.

In order to be successful in this role, you should have:

• 2 to 4 years’ experience as a Technical Support Analyst.
• Bachelor’s Degree and equivalent work experience.
• Excellent Spoken and written English is a must. Skills in other languages can be useful.
• Excellent telephone communication skills.
• Strong customer service focus.
• Excellent follow up and time management skills.
• Ability to troubleshoot and effectively document the actions.
• Expertise troubleshooting for Microsoft products and other operating platforms.
• Expertise in remote Desktop support.

Advantageous:

• ITIL certification
• Microsoft certification

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe.

In addition to awesome colleagues and work culture, you can also expect the following benefits:

• Facilities – Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
• Fun – Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
• Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
• Family – Two weeks of supplementary paid parental leave.
• Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
• Wellbeing – Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access.

Please apply via this link: https://jobs.bentley.com/job/IT-Support-Specialist-I/1105924500/

Inclusion + Diversity

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.

If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

How To Apply

If this sounds like the role for you, apply today with a covering letter and CV.