The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities • Analyze, solve and control complex production quality problems on time to meet the customer requirements • Oversees Production Part Approval Process and provide documents to customer • Leads Measurement System Analysis and Statistical Process Control for key processes • Ensure a smooth and timely launch of new and changed products • Leads customer returns and using Sensata tools to provide frequent status updates to affected customers • Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers • Leads project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation • Initiating improvement proposals serving cost of quality, turnaround time and quality of production • May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed • Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up • Establish and follow procedure for control on non-conforming parts in production • Leads all aspects of quality and continuous improvement across various customer groups • Initiates improvement proposals serving cost of quality, turnaround time and quality of production • Assistd clients during audits with the aim to come to a production release • Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements • Facilitate Risk Management process in compliance to appropriate external standards and corporate policies • Develop a customer satisfaction plan. Turn “voice of the customer” into user needs and quality goals • Develop a strategy to manage specific customer accounts • Lead customer quality issue resolution • Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements • Perform risk assessments • Set quality goals and improvement plans • Document and work with lessons learned • Review Control Plans and improve as needed • Develop a customer satisfaction plan • Work with Production sites to drive manufacturing improvements • Analyze data to identify concerns and respond to customers • Perform warranty analysis and identify trends • Strong Communication and social skills in order to be the intermediary between our clients and our production plants particular in Bulgaria, Mexico, Malaysia and China • Develop corrective action management for customer issues Experience / Qualifications • A university degree and 6+ years of experience (i.e. Bachelors degree) or a graduate degree and 4-6 years of experience (i.e. Masters degree) or a higher level degree and 2-4years of experience (i.e. Doctorate degree) • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

The primary function of this role will be to drive corrective actions to reduce Warranty issues and costs. The Warranty Engineer is responsible for timely, ongoing assessment of warranty issues and help lead problem solving/problem prevention efforts. This also includes managing the warranty part returns, disposition, and logistics of returned parts deemed to need additional analysis with driving down ownership percentages. Will keep management notified of status, needs, and financial liabilities associated with warranty. Will be primary interface person with customer warranty representatives.

• Using customer data bases, perform warranty analysis, including monthly trends, and review of daily claims
• Maintain required input into Customer databases based on failed part analysis and field data
• Work with plants to keep customer warranty databases up to date per customer requirements, and protect the company
• Physical tear down of warranty parts to determine the root cause of the warranty issue
• Report status updates out during monthly management reviews
• Interface with Customer Engineering and Quality to quickly resolve issues
• Provide on-site (OEM warranty center) disposition direction.
• Work with teams to ensure lessons learned are incorporated into design, product development, APQP/Gate Reviews to prevent issues from occurring in new programs
• Prepare/ present warranty performance to customers
• Propose warranty improvement targets for management approval, develop plan to achieve targets, lead/monitor efforts to ensure plan is effectively executed
• Monitor/update/report/forecast our monthly warranty financial exposure/risk to Management

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

• As OneSensata , we are working together to make things work together

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type “FIND JOBS” in the Workday search bar.