Sentinel Looking for Customer Service Representative at Downers Grove, IL Full Time

ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center providing the primary communication link internally following department procedures. Responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative, you will handle in-bound and out-bound client calls obtaining and documenting incidents. Handles 80 to 100 calls per day in variable formats. The ideal candidate will perform a variety of tasks and have skills including but not limited to: Call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required, adapt to Company/Department changes. Accurate and timely communication is significant in this position, following proper phone etiquette procedures using precision and accuracy with variable systems. We encourage and listen to suggestions and recommendations in an effort to continually improve customer service operations. Be a self-starter with organizational, time-management, analytical skills, basic knowledge of Microsoft Word, Excel and ability to learn our custom internal and client applications with a “can-do” attitude. The position can be remote but will require occasional travel to our Downers Grove, IL headquarters.

The position has three facets of contractor, 8 hour shift and/or a 12 hour shift to include nights and weekends. During training, the shifts will be 8 hours and after conversion, the shifts will be 12 hours. Training is 8:30am to 5pm Monday – Friday for a minimum of three months. All CSRs are obligated to fulfill standby duties as scheduled. CSR is required to be accessible by cell phone. In the event that a shift change hours, days, or nights based on a business need is required, all Customer Service agents/leads will be subject to make the change coordinated by management. The change applied could be a temporary or permanent result again based on the department’s requirements.

Qualifications:

• Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally
• Strong typing ability
• 2 years prior Customer Service experience in a call center preferred
• Works Well in a fast-paced environment and team atmosphere
• Require Shift Flexibility with this position
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Overview:

MOTIVATED…..make IT happen!

As part of Sentinel’s employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].