Serta Simmons Bedding, LLC Hiring for Customer Service Representative – Beloit, WI at Remote Full Time

Serta Simmons Bedding is proud to be one of North America’s largest bedding manufacturers, and the company behind some of the best-selling brands including Serta, Beautyrest, Simmons and Tuft & Needle.

When you join Serta Simmons Bedding, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.

Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.

Benefits:

• Health, Dental, and Vision (starts on day one)
• 401K with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Employee discounts
• Referral Bonus

Job Description:

• Possible remote position for the right candidate.
• Deliver a delightful experience to current and prospective Serta Simmons Bedding customers by fielding incoming questions via Salesforce, e-mail, phone, and fax.
• Help us fulfill our commitment to accurate, on-time delivery for our customers by:
• Creating an on-time manual sales order in the Enterprise Resource Planning (ERP) system
• Verifying accuracy of orders received via Electronic Data Interchange (EDI)
• Maintaining reporting on all open orders to ensure on time production, delivery, and invoicing
• Tracking, tracing, and expediting orders as needed
• Fulfilling support requests for address shipment or delivery changes
• Handle a large number of support requests daily including assisting with returns, exchanges, special delivery instructions, and product support inquiries from customers.
• Educate and inform customers and prospective customers on our products, policies, and procedures.
• Quickly and accurately resolve problems for customers any time experiences don’t go entirely as planned.
• Have the ability to work well with a large, cross-functional team, balance competing priorities and provide support to teammates when needed.
• Be able to confidently solve unique customer problems using empathy and the ability to make decisions quickly.
• Maintain a thorough understanding of our evolving products, technology, policies, and procedures.
• Improve overall customer experience by serving as the eyes and ears of customers by tracking and reporting strengths and pain points to other departments.
• Challenge the status quo and have fun!

How You’ll Do It:

• Able to work in a team setting.
• Able to multi-task and work effectively in a fast-paced environment.
• Strong, effective and professional communication (written/verbal) and interpersonal skills to deal with all levels of staff, management, internal and external contacts and customers.
• Passionate about helping people and providing honest, transparent service to all customers and guests
• Extraordinary communication (both written and verbal) with a knack for organization
• Ambitious and self-motivated with an eagerness to learn and the ability to juggle many tasks simultaneously.
• Quick to solve problems (or see them before they arise) with a no-task-too-small mentality
• Genuinely empathetic and approachable, able to assume positive intent
• Ability to work autonomously and take on challenging situations, excellent decision-making, and prioritization skills

What You’ll Bring:

• Minimum 2 years’ experience within a customer service position, preferably within an order entry or order fulfillment role in the manufacturing industry
• Demonstrated ability to successfully interact with and navigate between multiple software applications throughout the day, preferably to include experience using an Enterprise Resource Planning system as well as Salesforce.com
• Highly proficient in the full Microsoft Office suite of products (Outlook, Word, PowerPoint, etc.), including Excel

Come Dream With Us!

When you join Serta Simmons Bedding, you become part of our 220-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come.

Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.

Serta Simmons Bedding is an Equal Opportunity and Affirmative Action Employer with a Drug-Free Working Environment. It is committed to not discriminating and treating all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Experience:

• Customer service: 1 year (Required)

Work Location: Remote