ServiceNow Hiring for Sr Software Engineer Job at Sydney, Australia Full Time

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

• Manage complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
• Assists in troubleshooting of performance, integration and user management issues by digging into application and system logs
• Assists in the maintenance and administration of user profiles including groups and role management
• Develops procedures and scripts for monitoring and automation of manual processes
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Follow ITSM processes for Incident, Request and Change management process
• Maintain system documentation for configuration and troubleshooting of known issues
• Work closely with other admins and teams including US teams, to support delivery of related tasks successfully
• Come-up with best practices for Admin operations and enhancements based on lessons learnt
• Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
• Co-ordinates and executes Go-Live activities
• Follows SOX controls and helps collect data for periodic review
• Support requirement during off hours and weekend support, when required.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Computer Science or related field
• 5+ years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies add advantage.
• Must have good knowledge of JavaScript libraries, add advantage if worked on Java, MySQL, LINUX & Splunk
• Good understanding and work experience in Web services, SOAP, email, etc.
• Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
• Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
• Good Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification good to have

NOTE: Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australia citizen.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.