SG Digital Hiring for Software Support Engineer Job at Melbourne, Australia Full Time

SG Digital

leads the online gaming and sports betting industry with cutting-edge software and technologies that put the player first. Our solutions are used by some of the world’s most successful operators, including William Hill, Ladbrokes, Paddy Power, Betfair, Sportsbet and SkyBet. Our world-leading OpenSports product portfolio processes over 70% of all UK & Gibraltar regulated bets, on a system that offers unparalleled levels of performance and scalability.

With offices in the UK, North America, Australia, Greece, and Romania, over 20 customers in the online gaming industry and over 100 partners worldwide, SG Digital provides the most open gaming platform and a product suite that ensures the very best and most flexible solution available. We are passionate about the work we do and have built a reputation on the high quality of our software, our delivery and client satisfaction.

Want to be part of our story?

We are looking for an Software Support Engineer to fill in an exciting role focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As an Software Support Engineer with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as an Software Support Engineer at SG Digital:

• Owning and investigating a wide variety of issues at both an application and database level;
• Producing robust, well-written solutions for these issues.
• Effectively communicating investigation status to the Customer.
• Deployment of fixes to live environments.
• Liaising with the development and problem management teams as appropriate to resolve issues.
• Provide support and mentorship to junior members of the team and ensure quick resolution to escalated issues.
• Willingness to participate in a rota schedule.
• Responsible for identifying and delivering improvements to the knowledge base, support processes & tools.

If you are the right Software Support Engineer for us, you’ll be able to demonstrate:

• Experience in an application support/development role, with proven record of technical investigation and creating solutions to problems;
• You’ll have fundamental programming skills (data structures, algorithms) in at least one major language (Java, J2EE, C, C++, etc.).
• Experience in at least one major area (Database, Linux, Web Development);
• Excellent communication skills, both written and spoken;
• An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.

The ideal candidate would also have the following skills/experiences:

• Experience developing on Unix/Linux.
• Experience with LAMP (Linux, Apache, MySQL, PHP) website design.
• Website development skills (HTML, HTML5 and CSS).
• Web technologies and internet protocols (XML, HTTP, TCP/IP).
• Experience using version control systems (GIT, Subversion, CVS, etc.).
• Scripting skills: Bash, Perl, Python, JavaScript.

Additional Information

Alongside our market leading benefits; dynamic & vibrant working culture and talented team members – we can offer you:

• Working with different agile teams across the business, you will be constantly involved in interesting variety of business critical projects, working with various clients and seeing lots of code!
• 
  We love internal progression! This role will offer a very exciting path to get involved in our future development projects.
• New skills and a completely different, fresh approach to development.

And if that’s not enough; you will get to enjoy amazing benefits, a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.