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Shaw Looking for Technical Service Representative (Part-Time) at Calgary, AB Full Time
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Technical Service Representative (Part-Time)
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Department name: Customer Care
Business unit: TOPS
Position ID: J0*******
Company:
Category:
Work Location:
Employment Type:
Position ID: J0*******
A little about us
What we do at Shaw matters – in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.
At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.
Come dream bigger and brighter with Shaw.
The role
We have an exciting opportunity for a Technical Service Representative working from home located in Calgary reporting to the Supervisor, Consumer Service Assurance! The successful candidate will be accountable for delivering an outstanding customer support experience through different contact methods such as phone or messaging. You will be focusing on resolve the customer’s concern while respecting also their time.
We provide service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.
A typical day
You are the biggest advocate for our customers
Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
Educate customers in the full benefit of their Shaw products and services
Look for opportunities to improve our business and simplify customer experiences
Ability to work independently through a work from home environment
Accurately document customer interactions and escalate service issues
Provide feedback to leadership teams to improve customer experience
Various other duties as needed
Your skills/experience
Demonstrated customer service experience within a retail, sales, or call center environment
General knowledge of Wifi, connectivity, and networking
Exceptional customer service and communication skills
Ability to type at least 40 words per minute
Professional business manner
Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Other details
This position requires the successful completion of a criminal and credit background check
Posting closing date: August 9, 2022
At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.
Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.
Benefits
