Shepherd Specialty Papers Hiring for Customer Service Representative and Data Entry Job at Scituate, MA Full Time

Primary Responsibilities:

• Customer sales order entry into Backoffice software system

• Answering phones (customer calls, trucking calls for inbound/outbound, intercompany calls)

• Filing paperwork (orders, production entries, shipping documents and invoicing)

• Product manufacturing data entry and analysis
• Customer Relationship Management within Salesforce

-Raw material allocation

• Communicate with outside company locations in Tennessee and Michigan
• Assist in material procurement.

Professional Competencies:

• Professionalism (with other employees/customers)

-Always provide professional responses to customers

• Detail oriented

-Orders and production entries must be entered with accuracy

• Eager to learn and gain more duties with training

-Future professional development encouraged

• Ability to multitask and prioritize

• Maintain confidential information

Required Qualifications:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

-Will use outlook e-mail

-Excel to log lot #’s of products

• Analysis Capabilities

-Basic math skills to calculate production entries

-Accounting skills are a plus

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Excel: 1 year (Required)

Work Location: One location