Shopee Hiring For Data Product Management – Chatbot at Singapore Full Time

At Shopee, we are developing the-state-of-the-art technology to satisfy the needs of our customers every day. More importantly, thanks to AI technology, we have been building customer service chatbots to automatically answer customers’ questions and solve their problems and concerns. Being the first contact point for the customers when they need help, the chatbot becomes part of customers’ e-commerce experience that Shopee takes very seriously, therefore we are expanding the team to build next generation products.

In this role you will help to design and evaluate the text-based chatbot models using the latest Natural Language Processing tools. You will be responsible for ensuring that the chatbot projects are executed flawlessly and then continuously optimised and extended to maximise success. Success in this role will encompass adding value in every interaction, continuously optimising the user experience and knowledge sharing with engineers, stakeholders and managers. It will lead us to better understand the value of their interactive technologies, too.

We are looking for candidates who are able to bridge the gap between operational and technical conversations depending on the audience. Through design, analysis and research, this role will provide product managers, business stakeholders and engineers with continually optimised conversational technologies that will not improve customer experience.