Siemens Digital Industries Software Hiring for Global Customer Advocacy Specialist at St Thomas, Virgin Islands Full Time

About the Role

Discover your potential in customer advocacy for Siemens Digital Industries Software!

We are a leading global software company that provides companies of all sizes with the Xcelerator portfolio of software and services for electronic and mechanical design, system simulation, manufacturing, operations, and lifecycle analytics. We are dedicated to helping innovative global manufacturers design better products, faster! With the resources of a large company and the energy of a software start-up, we have fun together creating a world-class software portfolio and taking it to market. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth so our employees, our business, and our customers can achieve their full potential.

We’re currently looking for an experienced marketing professional to play a key role in building out the Global Customer Advocacy Center of

Excellence. You will join a globally distributed team that is driving the future of customer advocacy and believes in building mutually beneficial

relationships with our customers!

Why is this role exciting?

Successful and happy customers are the strongest advocates a company can have. They are proud of their choice and investment in our software and excited to share their success with peers. Likewise, we know how influential peer recommendations are throughout the buyer’s journey. The Customer Advocacy Center of Excellence is committed to inspiring trusted partnerships with our customers and internal stakeholders to build an optimized experience for our customers.

In this role, you will play an essential role in sourcing and activating customer stories and peer reviews. The result of your efforts will be a growing and visibly more robust group of advocates who get value out of interacting with us and their peers and are willing to widely share their positive experiences with Siemens products and services. You’ll also provide immediate value to our internal stakeholders and customers by creating resources and training materials to educate and share best practices around customer advocacy.

As the Global Customer Advocacy Specialist, you will:

· Identify opportunities to embed advocacy into key business areas through education and enablement

· Assist in developing scalable processes to identify and nurture advocates

· Ensure a great customer experience is at the core of all engagement strategies

· Develop and promote resources and training materials to educate internal stakeholders on customer advocacy initiatives

· Partner with internal stakeholders on customer research initiatives

· Cultivate effective relationships with key internal stakeholders, which includes but is not limited to the online community, customer

success, sales, marketing, customer experience and demand center teams

· Partner with internal teams to find customer stories in domains where none currently exist and promote opportunities for developing them to customer facing teams

· Drive increased volume of positive customer reviews by collaborating with partners to enlist their help generating customer reviews as well as creating and executing promotion plans for peer review sites

· Collaborate with cross-functional teams to drive the development of marketing assets from customer review content (e.g., case studies, blogs, podcasts, videos…)

· Liaise with internal execution teams to amplify customer reviews within campaigns and on customer-facing websites

· Create, execute, and optimize emails and social media posts to promote positive customer sentiments

· Create and maintain corporate and product profiles on third-party peer review platforms to align with our go-to market strategy

You will collaborate with:

· Content marketing

· Customer experience

· Customer success

· Demand center

· Partner marketing

· Marketing operations

· Product marketing

· Analyst relations

· Direct sales

· Partner sales

· Vendors

You are:

· A college graduate with a Bachelor’s degree in Marketing or related field

· A strong project manager with the ability to coordinate multiple projects simultaneously

· Passionate about creating great customer experiences

· Interested in analyzing data to drive performance improvements

· A great communicator

· Able to work effectively in matrixed organizations

· Process oriented with the ability to analyze inputs, research options, determine scope, recommend solutions, execute, and measure project success

· Adept at using project management and communication tools like Jira, Wrike, and Microsoft Teams

· Comfortable working in an Agile environment

The salary range for this position is $62,700 to $112,900. Siemens offers a variety of health

and wellness benefits to employees. Details regarding our benefits can be

found here: www.benefitsquickstart.com .

In addition, this position is eligible for time off in accordance with Company

policies, including paid sick leave, paid parental leave, PTO (for non-exempt

employees) or non-accrued flexible vacation (for exempt employees).

At Siemens we are always challenging

ourselves to build a better future. We need the most innovative and

diverse Digital Minds to develop tomorrow’s reality. Find out more about

the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Early Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Job Family: Marketing

Req ID: 355490