Siemens Energy Looking for Customer Service Representative at Ciudad de México, México Full Time

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A Snapshot of Your Day

You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional Latin America team, supporting to prepare spare parts offers on behalf of PCC’s. This position will advise and support Client Managers and Marketing teams in order to determine client parts needs and opportunities for parts sales. You will coordinate between the different functions within the PCC’s (e.g., engineering, SCM, manufacturing, order management), regional SCM, and regional Marketing department.

How You’ll Make An Impact

• Single point of contact for the regional Marketing team for all compressor spare parts requests.
• Prepare and provide price information on an accurate and timely basis, using SAP and relevant tools. Make active and informed decisions on parts pricing. Establish lead times using data provided by planners, buyers, and manufacturing personnel.
• Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, terms of payment, insurance, export control & customs, and compliance. On all quotes and orders review and verify pricing, margin, delivery time, delivery alternatives if required, priority fee, etc. Send out Order Acknowledgement to regional Marketing team.
• Liaising and coordinate with PCC engineering and SCM to ensure timely submission of quotations and minimum Quote Response Time (QRT). Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions, and the use of alternate material if required.
• Support local SCM team to find and qualify suppliers.
• Provide relevant data for local Marketing database.
• Prepare recommended spare part lists (RSL) for open market, outages, and Frame Agreements.
• Support win-back initiatives as Subject Matter Expert and work with Client Managers and Marketing team to grow CP parts business. Provide fleet specific know how and marketing expertise.
• Coordinate slot planning for services and repairs.
• Meet the yearly parts selling growth targets and optimize gross profit and cash flow.
• Domestic and international travel required.

What You Bring

• Excellent communication, interpersonal, and presentation skills, maintaining a professional and organized approach.
• Solid computer literacy and experience with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), Experience with ERP software (Oracle, SAP etc.) is highly desirable.
• Accuracy & attention to detail when working towards tight deadlines.
• Ability to work collaboratively and individually with the same enthusiasm and intensity.
• Good organizational and time management skills.
• Self-motivation to find efficient and effective ways to accomplish end goals.
• Knowledge and understanding of Siemens Energy’s products and services.