Siemens Hiring for Customer Service Engineer II – InVitro – Jacksonville, FL at Jacksonville, Florida Full Time

Now’s our time to inspire the future of healthcaretogether.

Siemens
Healthineers is a leading global medical technology company with over 170 years
of experience and 18,000 patents. More than 48,000 dedicated colleagues
in over 70 countries are driven to shape the future of healthcare. We stand
with our customers around the world to support them in delivering high quality
care to their patients. An estimated 5 million patients across the globe
benefit every day from our innovative technologies and services in the
areas of diagnostic and therapeutic imaging, laboratory diagnostics and
molecular medicine, as well as digital health and enterprise services. This is
what truly matters to us.

Customer Service Engineer
level II specializing in servicing Diagnostic Chemistry equipment needed in the
Jacksonville, FL area.

Location: Jacksonville, FL

Shift: Tues – Sat 8a to 5p

Position Overview:

The Field Service Technician
is a field-based, customer-facing role that installs, services, maintains and
modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily
in the clinical laboratory. We take a holistic approach in solving our
customers’ toughest problems. Our FSTs represent the “Face of
Siemens” to the customer.

The Field Service Technician
reports to the Regional Service Manager at Siemens Healthcare Diagnostics.

Responsibilities:

The Field Service
Technician’s responsibilities include installing, troubleshooting, repairing
and performing preventative maintenance on all Siemens Healthcare Diagnostics
instrumentation (primarily Dimension and Vista Chemistry products) at customer
sites with minimal supervision. Responsible for delivering both timely and
effective repairs as well as adequate training of operators to ensure optimal
system performance, resulting in superior customer satisfaction. Manage
financial performance within their territory, meeting or exceeding budget for
revenue generation, expense control and inventory management. Manage company
assets to include a company car, cell phone, computer, tools, inventory parts,
etc. Establish and maintain proper business relationships with customers and
peers, as well as performing necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience:

Minimum high school diploma;
technical Associates Degree or equivalent preferred. Must be proficient in the
use of tools and service test equipment, with the ability to work both
individually and in an established team setting. 5+ years experience as a
medical technologist or field service engineer (biomedical engineer) servicing
diagnostic instruments needed. Must be a self-starter with strong customer
service skills, as well as excellent communication skills needed. Need to have
the ability to operate remotely from the main office with minimum supervision.
Must demonstrate excellent judgment in customer relations and in managing
company resources; strong competency in instrument systems technology to include
mechanics, electrical, chemistry, and software technology; experience with
electronics, hydraulic and pneumatic systems. Must be able to interface with
customers in a positive professional manner, as well as the ability to think
and act in a logical and methodical way. Must be computer literate in Microsoft
Word, Excel and PowerPoint and be able to utilize computer-based tools for
reports, e-mail and for general communication. Current valid driver’s license
and good driving record over last three years is required. Must be willing to
work different shifts as business needs dictate and have the ability to travel
and provide service in assigned geography. Need to have the willingness to
participate in an on-call rotation after training and certification is
completed. Background or coursework in chemistry, biology or natural sciences
is very helpful

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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