Main Duties
Reporting to the Customer Experience Manager, this position focuses on risk mitigation in support of organizational and customer service excellence, through coordination and oversight of Cage operations.
Responsibilities include: protecting the integrity of Cage operations through ensuring strict adherence to Cage policies, procedures, and internal financial controls. Carrying out a wide variety of activities to verify the accuracy of work and resolve discrepancies. Supervising and coordinating Cage Department staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Working scheduled supervisor shifts with a combined focus on verification, customer service, and compliance with policies, procedures, and internal controls. Maintaining equipment and inventory controls. Ensuring VRTs and ATMs are in working order for guest use. Maintaining the highest level of customer relations. Participating in other projects and activities as required, to ensure that all movement of cash (or equivalent) through the Cage is accounted for and verified.
Conditions of Employment
Job Requirements:
Education
Experience
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