Sightsavers Hiring For Supporter Experience Manager at Dublin, County Dublin Full Time

Overview:
Sightsavers Ireland is looking for a Supporter Experience Manager – a new role within our individual giving team to constantly improve the overall experience for the people engaging with us

Salary: €44,025 – €51,794

Location: Dublin 1/ Hybrid/ Remote (in Ireland)

Contract: Permanent

Hours: This is a full-time/ part-time role with some flexibility around hours worked and some home working

Responsibilities:
We are looking for a Supporter Experience Manager to lead on defining, developing, and implementing our supporter journeys to make them relevant and personalised across our different supporter profiles. This role will drive efficiency, consistency and increase interaction and donor loyalty. Key activities will include:

Defining, developing, and implementing relevant, appealing, and inspiring journeys for those who interact with us, based on a data driven understanding of the audiences, Sightsavers’ mission and values and of the broad contribution each supporter group can make.

Implementing a supporter journey based around five main pillars – acquisition, welcoming, retaining, saving, and reactivating

Skills and Experience:
This is a brilliant opportunity to build on your existing individual giving experience, utilising your fundraising experience and communication skills. To succeed in this role you will need:

Experience in managing, developing, and implementing fundraising campaigns, preferably as part of the donor journey

A results-driven approach with substantial experience in fundraising, including experience in implementing successful direct marketing campaigns to segmented audiences. Experience in multi-channel fundraising campaigning would be an extra asset.

An appetite for both business analytics and for storytelling

Please read the full job description for further details. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Benefits

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, cycle to work scheme, discounted gym memberships and wellness discounts. Our offices are located in Central Dublin (Mountjoy) which has great public transport links.

Next Steps:
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can occasionally visit our offices in Mountjoy, Dublin 1. Other travel will usually be to the UK – typically four times per year and we anticipate a single annual international content gathering per year. Ideally this is a full-time role, but part time will be considered (at least 3 days a week). There is some flexibility around hours worked and also some home working.

There will be a two-stage interview process with a written presentation task at second stage around the supporter journey.

Closing date:
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.