Training Provided!
SUMMARY
Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.
JOB DESCRIPTION
Process customer purchases and fuel transactions in accordance with procedures.
Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
Assisting pilots with airport, landing, and current weather information.
Initiating emergency response procedures for aircraft in urgent or distress situations.
Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
Other duties as assigned.
ESSENTIAL JOB FUNCTIONS
The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:
Excellent telephone and customer service skills.
Ability to communicate (both written and orally) in English.
Excellent typing skills
Proficient in computer operations (internet, email, word).
Knowledge of radio procedures and protocols preferred.
Handle and prioritize multiple projects concurrently.
Prior experience working in an airport or Fixed Base Operation environment preferred.
Prior hospitality experience preferred.
Ability to perform light to medium lifting as necessary
Position Requirements
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
High School diploma or GED
Prior customer service experience preferred.
Strong interpersonal, oral and written communication skills.
Must possess a valid state driver’s license.
An Equal Opportunity Employer Disability/Vet
Primary Location: United States-Massachusetts-Bedford-L. G. Hanscom Field
Job Category: Customer Service
Schedule: Full-time
Employee Status: Regular
Warehouse Clerk Westborough, MA Potential to Earn Over $900, Paid Weekly 3rd Shift 5:30pm start time Schedule set at time...
Apply For This JobReq#: CES-11714069-23LWA Duties Develops and maintains strategic plans; assesses policy needs and develops policies to govern IT activities; provides policy...
Apply For This JobJoin the team in Holdrege – $20/hr with a $2,000 Sign-on Bonus – Our diverse partnership across various industries means...
Apply For This JobICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the...
Apply For This JobJob Summary: The primary purpose of this position is to, develop, communicate, implement, and manage the business development, integration, and...
Apply For This JobJob Description If your goal is to begin a fantastic part time or full time career where your talents will...
Apply For This Job