Simera Looking for Tier 1 Tech Support Specialist MX (Remote) at Ciudad de México, México Full Time

Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for job seekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.

Summary:

The Tier 1 Tech Support position is the first point of contact for customers seeking technical assistance. This role involves troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and diagnose technical issues related to hardware, software, and networking
• Provide solutions to customer issues and follow up to ensure resolution
• Escalate complex issues to higher-level support teams as needed
• Document customer interactions and resolutions in a ticketing system
• Maintain a high level of customer service and professionalism at all times

Qualifications

• High school diploma or equivalent
• English C1/C2
• 1-2 years of experience in technical support or a related field
• Strong verbal and written communication skills
• Knowledge of hardware, software, and networking concepts
• Ability to troubleshoot and diagnose technical issues
• Strong customer service skills