SIRVA Hiring for Corporate Housing Specialist (Virtual) at Remote Full Time

Provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations. Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee’s progress on securing housing.

RESPONSIBILTIES

25%

• Provide ongoing customer service on existing reservations; including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions.

20%

• Establish contact with the transferee and determine or re-confirm transferee’s temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process.

20%

• Conveys needs/desires to Regional Tenancy Manager in-order to ensure that the housing options meet the EE’s housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications.

15%

• Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function.

20%

• Other duties as assigned: Cross-training the Housing Coordinators, oversee Client project in Sharepoint/ act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager’s discretion. Keep the account manager abreast of all issues/problems.

QUALIFICATIONS AND PREFERRED SKILLS

• Strong customer service experience preferred
• Ability to multi-task
• Strong written and oral skills
• Ability to follow-up and follow-through
• Confidence and decisiveness

EDUCATION AND CERTIFICATION REQUIREMENTS

• High school degree

#LI-Remote
For Colorado candidates, we anticipate the pay range for this role $47,500-$59,400. Actual compensation will be based on skills and experience.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we’re committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

It is also SIRVA’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.

Job Type: Full-time

Pay: $47,500.00 – $59,400.00 per year