SITA Switzerland Sarl Hiring For Training Systems Administrator at Letterkenny, County Donegal Full Time

Overview:
As our Training Systems Administrator, you will be responsible for the day-to-day tasks of maintaining the Learning Management System (LMS) for the SITA Product Training Team.

You will be accountable for responding to customer queries and requests, setting up customer accounts, loading training courses and learning activities, updating course attendance rosters, and running monthly metric reports as well as providing insight and feedback into ways we can improve our user experience.

Reporting to the Senior Manager for Customer Applications Support, you will be a part of the training team responsible for delivering all SITA product training worldwide.

Are you ready to be part of the future?

What You Will Do

Work closely with instructional designers and portfolio training teams to ensure the smooth delivery of courses, for online, F2F or blended delivery.

Work directly with airport / airline customers, creating new customer accounts and assigning relevant training programs as requested.

Provide frontline support and guidance for internal staff training queries.

Edit, produce and publish learning activities for airport / airline customers and internal SITA staff.

Test the setup and configuration of newly created courses in the LMS.

Maintain procedure documentation for the external domain.

Create custom learning curriculums for targeted audience groups.

Run monthly and ad-hoc reports for identified key performance metrics and critical business objectives.

Maintain and update the training team webpage on the internal intranet.

Stay abreast of system enhancements, and test newly released updates in the LMS.

Provide insight on how layout and workflows may be enhanced for improved user experience.

Qualifications:
Who you are

Completed Bachelor’s degree or relevant qualification.

Excellent verbal communication and written documentation skills.

Proficient with MS365 applications.

Working knowledge of MS Forms, Power BI and Power Automate.

Knowledge of SumTotal or other Learning Management System (LMS).

Process driven with a strong attention to detail.

Self-directed with the ability to initiate new ideas.

Capacity to handle multiple projects at once.

Customer focused with the ability to work to strict deadlines.

Interested in data analytics, UX design and multi-media.

What we offer

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of university and early in their careers. SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning;

Receive a competitive salary on top of the extensive benefits package.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

For your security, during a SITA hiring process:

• Never respond to an email asking for a payment, your credit card number or a copy of your bank details;
• Always check the sender’s address before opening the message. For SITA, the address must be equal to “[email protected]”. Otherwise, it is a fraudulent message;
• All open positions are published on SITA official website and we encourage candidates to apply through it directly.

In case of issues with uploading your CV or accessing the application system, please contact us @ [email protected]