Sitel Hiring for Customer Service Representative Virtual Hiring Event at Tuskegee, AL Full Time

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients. *

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements:

• Must reside within driving distance of our Montgomery, AL. location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL.

Core Responsibilities:

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Multitask and navigate through multiple systems
• Read client legal disclosures verbatim

Qualifications:

• You are 18+ years of age
• You have a high school diploma or GED
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently

Work with Us and You’ll Enjoy:

• Hands-on, 100% paid training
• Tuition assistance
• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

About Sitel Group®?:

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.