Sivantos Inc. Hiring for Software Support Specialist (100% Remote) at Remote Full Time

Pay: $26.44/hr to start

Hours: 11:30am-8:00pm EST, 8:30am-5:00pm PST, 10:30am-7:00pm CST (M-F)

Location: Remote

Job Summary

Under the Supervisor of Audiology and Software Support, the Software Support Specialist is responsible for providing software technical support to Widex employees and customers.

Essential Responsibilities

• Technical software support for Widex fitting software and programming interfaces.
• Become HIMSA certified for support of HIMSA software and programming interfaces.
• Respond to inbound phone calls and emails, as well as internal requests for software technical support.
• Research issues using available resources; identify and escalate situations requiring urgent attention.
• Document all support interactions in Salesforce. Other job-related documentation may include Jira Ticketing system and S2K business system.
• Perform other departmental related duties and participate in other work projects as needed.
• Stay current with system information, changes, and updates.
• Participate in team meetings and provide troubleshooting tips/updates.
• Report to work consistently, on time, and as scheduled. Comply with scheduled punch in/out and phone log on/out times and procedures.

Knowledge and Skills Required

• 2-3 years of experience with Windows Troubleshooting. Networking experience is helpful.
• Customer Service experience preferred.
• Other useful skills include Help Desk ticketing experience and/or Salesforce experience.
• Excellent P.C. skills including knowledge of commonly used computer concepts, practices, and procedures.
• Excellent oral and written communication skills.
• The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Must possess strong organizational skills and pay close attention to detail.
• Must have strong interpersonal skills; demonstrates a positive can-do attitude; have effective communication skills with a diverse range of individuals.

Job Type: Full-time

Pay: From $26.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows Troubleshooting: 1 year (Preferred)

Work Location: Remote