Sky Handling Partner Hiring for Baggage Tracing Agent Job at Dublin , Ireland Full Time

Title: Baggage Tracing Agent

Reporting to: Service Delivery Manager / Terminal Services Manager

Role: To undertake all necessary duties in order to maintain the day to day operation of the baggage tracing department. The successful candidate will create, monitor/trace and handle all lost, delayed, damaged, and unclaimed luggage – These duties must be performed to the highest standard in order to satisfy passengers and to meet the required service levels of our customer

Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures.

Main Tasks – Baggage Tracing Agent:

· To create AHL/DPR files for any disrupted passengers.

· To carry out any follow up work/secondary tracing on above files.

· To maintain regular contact with disrupted passengers.

· To regularly monitor and clear the action files.

· To answer and act on any telephone/answerphone queries.

· To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).

· To communicate promptly with Station Control the volume of rush baggage per flight.

· To register and store and found property/unclaimed baggage in accordance with company policy.

· To hand over to Customs and Excise officials all relevant found property.

· To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.

· To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.

· To assist in meeting arriving flights.

· Other duties will be assigned from time to time.

Key Performance Indicators

· Ability to work well under pressure.

· Punctuality / Attendance.

· Ability to work rostered shifts and to be flexible in the event of disruptions.

· Complimentary comments/letters.

· Essential Criteria:

Training in World Tracer and previous knowledge of Lost Baggage Handling are essential requirements for the position

· Minimum age requirement 18 years.

· Pass a 5-year security background check and Garda Vetting process

· Provide 2 verifiable references

· Eligible to live and work in the E.U.

· Possess good written and verbal English language skills

· Willing to work a range of shift duties in a 24 hour, 7 day a week operation

· Be physically fit and able to pass a medical assessment

· Prepared to adhere to the SHP grooming & uniform standards

Desirable Criteria:

· Manual Handling Certificate

· Previous experience in an operational environment

· Customer Service experience

Benefits of Working with SHP:

•Pension Scheme – Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.

•Employee Assistance Programme – Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.

•Sick Pay Policy – Permanent employees with one year service are eligible to limited sick pay annually.

•Refer-a-friend – Earn some extra cash by referring a friend for €500!!

•Bike4Work Scheme – Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.

•Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.

•Long Service Rewards, for all staff that reach long service milestones.

• Preferential Banking: Bank of Ireland Dublin Airport provide preferential banking personal/car/home loan rates to Sky Handling Partner Employees.

Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:

• Home Insurance

• Motor Insurance

• Travel Insurance

• Gadget Insurance

• Pet Insurance

• Wedding Insurance

• Breakdown Cover

• Car Hire Excess Cover

• Contract These positions will be permanent role with a probation period of 6 months.

• Hours you will be contracted to a minimum of 20 hours per week but full-time hours are regularly rostered. You may be required to work additional hours when the operation requires it or in the event of aircraft delays / operational disruptions.

• Salary: €15.00 (all inclusive) gross per hour.

• Shift Work Interested candidates will be required to work a range of shift duties in a 24-hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.

Hours: 20 per week minimum (up to full-time hours regularly rostered).

Sky Handling Partner is an equal opportunities employer

Job Types: Part-time, Permanent

Salary: €15.00 per hour

Benefits:

• Company pension
• On-site parking
• Sick pay
• Wellness program

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you hold a current GNIB card? If so, what stamp?
• Are you attending any school/college/classes? If so, what time do your classes take place?
• Are you currently residing in Ireland or do you plan to relocate?

Work Location: One location