Skyline Solar Hiring for Customer Support Specialist (Residential Solar) at Remote Full Time

Are people often telling you you’re a great listener? Are you known for staying calm, even keel and solution-oriented? Have you also found both simple and complex customer support interactions tend to present meaningful opportunities to deepen customer loyalty?

If you’ve thought “Yes” to all of the above, read on!

Skyline Solar’s Customer Support Specialist is a key member of the project management team. At Skyline Solar, we facilitate residential solar construction projects for homeowners ready to live a cleaner, greener and more economically sustainable way of life. Something that has made us unique is our ability to provide exceptional in-house customer service through every project milestone a family will experience and our in-house service continues for months and years to come… this is where you get to shine! Your exceptional care and support of our “system on” customer base is where your talents will contribute most greatly to the SkyFam.

Qualifications

1+ years of experience working in the solar industry (strongly preferred)

3+ years of experience working in customer service required

55+ WPM

A desire to improve processes and methods

A track record of effective customer relationship management

Available to work Full-Time M-F (primarily), including evenings and occasionally Saturdays

Benefits (waiting period applies):
Base Salary ($45,000-$55,000* *based on previous experience)

Bonuses for meeting or exceeding KPI goals

Health, dental, and vision insurance with varying plan options

Other insurances (hospital, life, short term + long term disability, accident)

Able to work from home

PTO

401K + company match

Verizon Cell Phone Plan

Employee Empowerment Program (ask us about this!)

Role + Responsibilities:
Strive to create a 5-star experience for all customers with thoughtful interactions, both in written and verbal formats

Serve as the primary point of contact for questions, curiosities, and concerns for various solar project/system related needs of post-install customers

Commit to developing a working knowledge of the products, services, and softwares operations teams are using to better field above questions, curiosities and concerns

Communicate effectively (in both written and verbal formats) between departments to ensure work orders are scheduled in a timely manner without quality errors

Work with field personnel to quickly resolve issues reported post system-on

Provide refresher assistance for online solar production monitoring, as needed/requested

Educate homeowners as needed on the breakdown of their solar bill versus their utility bill

Seek additional opportunities to serve the needs of the project management team in an effort to take the best care of our customers

Bonus: Develop yourself personally and professionally by participating in the company’s Employee Empowerment Program (ask us about this!)

Knowledge, Skills + Abilities:
Able to maintain positive and solution-oriented in the face of adversity

Skilled at consistently responding to customer inquiries and solving issues in a timely fashion

Organized and disciplined with tracking and analyzing customer encounters to identify errors, inconsistencies and possible areas of improvement

Excellent in understanding the needs, motivations and emotions of customers

Proactive in helping the company improve processes and interactions to create a positive customer experience

Effective at using in-depth knowledge of an organization’s existing customer base to help other departments develop new products, marketing plans and engagement strategies

At Skyline Solar we strive to be the best version of ourselves every day. Working in the solar industry presents a unique opportunity to do meaningful work that serves the organization, the communities we operate in, and the world at large. To learn more about us, check us out at skylinesolarpower.com and apply today!

Job Type: Full-Time

Pay: $45,000 – $55,000 (starting salary based on experience)

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