Job description
JOB DESCRIPTION
Job Title: Front Desk Administrative Assistant/ Customer Service Representative
Direct Supervisor’s
Title: Operations Manager
Indirect Report: General Manager
ORGANIZATION:
SGC is a glass and glazing company specializing in all aspects of residential and commercial glass installation, repair, and replacement. The family-owned company has been serving
Northern Colorado clients since 1961, including homebuilders, remodelers, institutions, and commercial contractors.
GENERAL PURPOSE OF JOB:
We have a great opportunity for a self-starter with a professional demeanor, strong ethics, and a desire to deliver outstanding service to our customers. If you thrive in a fast paced and dynamic work environment with minimal supervision, this may be the perfect job for you.
As the Front Desk Administrative Assistant/ Customer Service Representative, you will provide administrative and clerical support associated with the business headquarters for
Slade Glass Co. This position supports a diverse array of support staff to ensure our business offices operate efficiently.
Additionally, you will serve as the face and voice of the company as you will normally be the very first contact our customers have with us. As a result, we are looking for a team member with a dynamic, customer-oriented personality.
The goal is to ensure superb administrative assistance to our staff and 5-star customer service that routinely exceeds the expectations of our demanding customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
% of Time
Primary Duty Spent Performing
Duty
1. Performs all front desk responsibilities including but not limited to welcoming visitors/customers, answering phones, distributing mail, 35% document scanning and copying, ordering and organizing office supplies.
2. Assisting both call-in, walk-in, and email customers with scheduling appointments, ordering products, order pick-up and cash out, and 35% general information.
3. Learning the glass business to facilitate successful inside sales. 20%
4. Maintains/supports internal communications by notifying various levels of employees of all relevant customer or job-based information. 10%
This role oversees: 0
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
EDUCATION:
COMPENSATION:
CERTIFICATES, LICENSES, REGISTRATIONS:
TRAVEL & LOCATION: No travel required. Location of employment is in Boulder, CO.
Occasional work from home possible after initial observation period.
Job Type: Full-time
Pay: $19.00-21.00
Closed
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Job Type: Full-time
Pay: $19.00 – $21.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
Work Location: One location
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