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Smith and Noble Hiring for Appointment Setter at Annapolis, MD Full Time
For over 30 years, Smith & Noble has been enhancing homes with custom shades, blinds and drapes. We add the finishing touch that enriches the way homes look and feel.
Quite simply our customers can look stylish, see better, sleep sounder, be safer and save money. How many companies can do all that?
Our roots are as innovators of design, but we aren’t rocket scientists – just great people inspired to provide quality products and serve our customers the right way.
The remote Appointment Setter position is responsible for booking appointments including those for our In-home and On-Phone design consulting experiences as well as measure and installation of product orders for our customers. The objective of this role is to be as responsive as possible to customers, such that their appointment is scheduled as quickly as possible and, on the date, and time of the customer’s preference.
Our Appointment Setter Position includes individuals that are knowledgeable and articulate in communicating all our Smith & Noble products and services to our potential Customers. They are kind and helpful, so making appointments will be a breeze. It is this team’s goal to leave no lead behind. Essentially be passionate to get an appointment book even when it means you will need to go to the extra mile to fit within the customer’s needed schedule.
What a Smith & Noble Appointment Setter Does:
- Set up in home or virtual design consultation appointments for our potential customers to meet with an expert Design Consultant
- Building rapport and engaging with prospective and repeat clients while providing top-notch customer service
- Sharing information on the products and services available including detailed descriptions of blinds, shades, shutters and draperies as well as brand specifications and style options
- Explaining the benefits of our shop-at-home or virtual program that literally brings the showroom to living rooms across the country
- Optimizing designer success by providing exceptional service to sales team members and district and regional leadership teams
- Accurately and promptly responding to internal and customer-facing Email and Chat correspondence
- Proactively reaching out to district and regional sales leadership to accommodate customer requests
- Taking part in outbound campaigns to reschedule or rebook past, current or future clients
- Documenting and sharing suggestions for improvement to the customer experience and sales cycle
- Pro-actively reaches out to abandoned web clients to schedule appointments
What Smith & Noble Offers:
- A fun, collegial, supportive, transparent Company culture and employee experience
- Competitive hourly rate plus monthly bonus potential
- Comprehensive benefits, including: Paid vacation/Paid time off
- Paid holidays
- Paid sick time
- Training Pay
- Medical, Dental and Vision Insurance
- Life Insurance
- Short & Long Term Disability Insurance
- AD&D Insurance
- 401(k) retirement savings plan, with generous Company match
What Smith & Noble Looks For:
- Excited to join a growing team with a successful company
- A driven self-starter with a desire to meet and exceed production goals and expectations
- Team-oriented with a positive outlook and willingness to go above and beyond
- An exceptional written and verbal communicator
- Detail-oriented, flexible, and able to multitask in a fast paced environment
- Focused on providing exceptional service to both internal and external customers
- Comfortable with computers, typing, and navigating several computer systems at once
- Proficient in Microsoft Office technology
- At least 1 year of call center experience
- Remote agent experience a plus
- Sales, appointment setting, and/or lead generation experience a plus
